We rented from Mr. VanSandt for 4+ years. After we moved, we got our deposit check back in full and in a timely manner. He was always polite and quick to respond if we had and issue and other than that we never saw him. If you pay your rent on time and take care of the property while its in your care, why would you see him at all. I would rent from him again if needed in the future.
When we moved in to one of their properties, it was dirty, the stove was not cleaned, the yard was not cut, and the rooms still were not cleaned properly. Then, we had a rat infestation that took months to resolve (and never really got resolved) because they never fully insulated the home to be rat proof. I will compliment them for having very nice and hardworking contractors on staff when we needed repairs done. However, we needed repairs done quite frequently to the home. Several times when living in that place, our bathtub filled up with sewage water. It was disgusting. Then when we moved out, after busting our butts to clean and repaint the property to look BETTER than when we first moved in, they took our entire security deposit for "home maintenance." To "clean and repair" features in our home that were never even cleaned when we first moved into the place! I guarantee they didn't clean it up and just kept the money. They knew on our income we would never have the ability to sue them for our deposit back. DO NOT move into a Heritage property or be very careful about documenting the place when you move in so they can't steal your deposit on your way out.
I love Real Estate Reviews. Cause the MAJORITY of reviews are going to be from "Victims." Those who wouldn't pay their rent cause they'd spent their money on luxuries (I have come across this while working at grocery stores as well), only to get mad at the Real Estate Company for serving them a 3 day notice. I hope you realize, they have bills too. Crayz, I know.I work at a real estate company as only an office assistant so tenants generally don't get angry with me which I'm thankful, tenants can be vengeful and absolutely hateful people, cause they think the real estate companies are evil rich people sitting on a throne of wealth laughing at property work orders like it's some kind of joke. I agree on one thing. I have spoken with this gentlemen and he can be hard to talk to or even communicate with but he has very high work ethics and as long as someone doesn't complain about there issue 8 times a day and has some patience, he does get to it. He's also always willing to lend a helping hand to those who really need it. And I don't like pointing fingers, but no... he's not racist. I get annoyed cause he goes out of his way NOT to be racist to the point of ridiculousness.
Try a great local company called maintenance group & restoration 904-894-2877