Obviously something about the San Jose location has changed since April. I went in with a Samsung Galaxy S3 that had a cracked screen but was fully functional. They quoted me a fair price, cheaper than anyone Beachside had quoted. When I got there they gave me a 10% military discount. It was late in the day, and they had a few phones in front of mine, but they promised to have it done that night, as I wasn't going to be in Jacksonville the next day. True to their word, at 9pm I got a call saying my phone was repaired. Not only am I satisfied with the service. I recommended them to all the guys in my shop. Good service and prices are sometimes a little hard to find. Not many people will post a review for good service unless they go above and beyond, but have no problem dropping a bad review when the service is bad. My service was good, maybe even great.
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I brought a $100 battery for cruise 7/20/16. It was purchased for new iPhone that has 1/2 day charge. The battery was nonfunctional, which was discovered on cruise. I had leg injury around that cruise/trip which immobilized me for 2 months. So could not return item.On 10/14/16 I attempted to get $$$ back. The representative and manager said the purchase was beyond 14 days purchase: Thus I could not be reimbursed.I have had iPhones for several years. I have had charging issues with each one. I would not recommend an iPhone. I would not recommend purchases at the Town Center in Jacksonville.Comparing businesses...REI returned $$$ same day for digital purchase for that time of traveling for me WITHOUT ANY HESITATION. We need to find a more customer-oriented outlet for our lives that are controlled by digital age.
The first and most important reason why I give this a 5 star rating is because of the Excellent Customer Service that is provided. Add to that the knowledge and professionalism that he provided and you just cannot get any better service! He took the time to answer all of my questions and fully explain things in terms that would be simple for me to understand. Never once acting as if he was in a hurry or bothered by me. I really appreciated that! I can say now that I actually understand my television and how it works with voltage and watts. Would recommend Tech Knowledge over Marvin's or any other electronic repair company any day!! And most importantly I will be recommending this company, better yet Anatoly himself, to ALL of my friends and family.
I had the pleasure of going to this location twice in the week and half I was visiting FL. I was so impressed w/the willingness of associates to help customers as they walk in the door! First time was to help set up of my iPad ~ I had listed all my questions and left ample space to write response. The second time was for a transaction and was so surprised I was in and out of the store with a completed transaction within six minutes or less! Talked w/assistant mgr, made a decision and finished the transaction.The staff cares about each user and their ability to use their products! I wouldn't hesitate to recommend this location for service or purchasing any of their products!
IDK what the other person is talking about. I've shopped here for a long time and yes I get the voicemail when they're busy but I leave a .... voicemail lol because it's a voicemail machine. Point is I got my phone flashed over from a sprint phone I bought from my friend and it works good so far for 3 months. I pay 300-400 for the lg they have now. I mean I couldve gotten one for 150 but not as good of quality as the one I got from my friend
My husband and I were here yesterday to switch our phone service. Charolette helped us and I cannot say enough about here. All the problems we were having she was on top of it, she knew exactly what to do! She went above and beyond her duties and I have never had such great customer service as I did there. If you go with cricket as your provider go to the south side store and ask for charolette she will,put your mind and wallet at ease
I first went to another metro location they were not to friendly I stopped into this location they were not busy and I got all my answers that I asked and support I needed I did buy my phone and service for me and the family I saved tons monthly almost $145 cheaper then my other carrier there I'm a happy customer. I figured $145 a month saving at 12 months that's $1740.00 now that's what you call saving.
They do really good work. Cheaper than replacing the phone. Fast too. I always recommend them to all of my friends and customers being that I work in the wireless industry.
Sam replaced the screen on my iPhone 6s. He was courteous, professional, knowledgeable, and technically proficient. I would highly recommend his service.
hello dear friend I would like to get in touch with your director or your president about a big business. please help me.best regards Hajredin Frasheri