This is the worst gas station I have ever used in my 70 years. The whole place is run-down and shabby, the pump didn't work correctly, and for three different problems with the pump I had to go inside three different times. After an a employee set the pump the second time, and I had to prepay to fill up my tank, I went out, pumped my gas, and instead of the regular I had requested got Super, which I never use, and wound up being cheated of $7.00 on the fill-up. The pumps here are broken, you wind up wasting a lot of time and energy getting at the back of the line each time you have to go inside, and you get cheated. And by the way, while I was pumping my gas, I was panhandled by one of a group of men apparently loitering nearby. Avoid this place if you possibly can.
I'm new to YP, so I didn't realize it would actually show me a "map". So, on April 14th @ 2:45pm, I called & asked 2 "simple" questions - what is the crossroad & how much is mid-grade. The attendant could hardly speak or understand ENGLISH. Should be required before hiring ! This is the USA, learn it !
The lovely blonde attendant when not open the restroom for us and said it was closed for the evening at 6:30 p.m. on a Tuesday. We were dressed in business attire and driving a very nice car, but she still managed to look down her nose at us. I don't think the bathroom was closed for the evening I think that she didn't want to have to take the time to open it for us or maybe she didn't want to take the time to clean it after we were finished? Who knows, but I do know I'm going to a different gas station because I refuse to fill up my 20 gallon tank at this one.
I wanted to play the lottery but was unsure of what slip to fill out there were 3 people ahead of me. The cashier was an elder Arab guy who helped everyone and kept checking with the Fed Ex guy about a delivery. It's my turn and he rushes me and sucks his teeth waves his hand and said he doesn't have time for this. I had to keep my cool because I had my daughter with me. I did take a picture of him and tried to record it but dang connection didn't work on my phone. I don't care where you work you should always display great customer service. I wasn't disrespectful however you feltl that you could just dismiss someone because you didnt want to help them. Imy not sure if this gas station is independently own however I will find out and contact corporate.I told my daughter you never let anyone disrespect you or support a company that doesn't offer good customer service
I've been going to this location for years and they have always done a super job. I keep going back because I get excellent service.
Discrimination, rude, shouldn't be aloud to deny paying customers to use the restroom especially with children. Denies customers even though other customers are coming out of the restroom. Then after that comes out to the pump while the mother is changing her child's diaper, after denied the restroom, throwing trash away after filling up and tells then to leave and they can't use their trash can. Disgraceful!
Every time I go to this shell's, I receive horrible service by the same non-counting cashier. She has tried cheating me out of money each peculiar time. First time,it was 15 dollars,second time it was less than $5. So I am wondering are math test required for employment? It is clear she can not add or subtract. Today,January 31,2015 around 12:30pm this woman tried to cheat my husband out of money too. Then gets an attitude because she can't do math. I would not recommend anyone to go to this gas station period. This woman is always rude and no respect for the patrons or customers paying their money.
There is ONLY ethonol gas at this station. No ethanol free gas here. Please remove from your ethanol free list
Watch these guys with the prices of cigs.They seem to not remember from one day to the next hoe much they cost.
RPM in Ortega is the best !!! These people are trustworthy, friendly, and more than reasonable on costs. Service is swift and they will NEVER tell you that you need unnecessary work done. We consider ourselves blessed to have found RPM in Ortega for all our car repairs and maintanance service.