I've been eating at this McDonald's on a frequent basis for a long time most of the time am satisfied.But lately I have been more than just satisfied with the food.I have been experiencing excellent customer service with one employee in particular. Erin, a front cashier and I have seen her in drive thru as well, goes above and beyond her job and makes me feel not just like another customer but like family.Erin is fast, accurate, and always remembers to remind me of the newest promotions when taking my orders. She makes time to conversate with me without holding up the process of me getting my food in a timely manner and moving onto the next customer. I have also noticed that she refers to not just me but every customer as her guest which adds a personal feeling while dining in or taking out.Erin is a fairly new team member but one of the best that I have seen thus far and a great assate to this store. Because of her I will not only keep returning but I look forward to seeing her smiling face when I come in!! Also she reminded me in drive thru that if I take the survey on the receipt I can get a number and bring it in to use as coupon towards a bogo sandwich. Never been made aware of that before.She sure made my day!!
Get it together!! The only reason I'm giving this location 2 stars is for the food. They have the worse service in the area, in the least they are tied for the horrible service you can get at the McD across the street from this location. If you ever wonder why the lines for all the other drive thrus in this area are packed but this one stays empty it's because of the service. Even at breakfast! One time the drive thru person asked me 3 times to repeat my whole order, not because she couldn't hear me it was because she was too busy laughing with her coworkers! I could actually hear them laughing!! Finally the third time she asked I said never mind & drove off. Also, I can't recommend the coffee because I actually saw them using coffee filters to prop open the dirty exit door they use when they are running food out to cars that are parked waiting for their drive thru food. How you can have the nerve to ask someone to park to wait for their food when you are the least busy drive thru boggles my mind. Let's work on our customer service skills & start being a little more professional like you CARE & maybe business will pick up!
This is the best mc d's I've ever been to. The employee's are so polite and courteous. I frequent this mc d's all most every morning on the way to work. On the weekends I bypass the mc d's near my house which is in gateway because the service there is terrible. This mc d's should be the blueprint on how successful restaurants are run.
Was surprised at how busy it was on christmas day, I felt bad for the employess working but was greatful for them being open as my girlfriend and I had nothing else to do for dinner. food was hot and fresh in a very quick manner, I would say wait time was no more than 5 mins and it seemed like every single stall was full!
Food was fresh, but they did not cover my bread with meat and toppings.I had one-fourth of my sandwich missing meat and they act as if they limit your toppings to barely enough. You're better off at Firehouse subs if you want your money's worth. The facility is clean, but the employees could be more friendly.
Not always my first choice of sandwiches, but my family likes them and the do have an awesome chopped salad I can't get any where else. Real clean store, nice staff ready to customize the order for you. Great stop after a long, hot day. I'll be going back.
The food and people at this location are great. First time at a Whataburger and we felt and were treated like family
Amazing chicken salad pita. Outstanding customer service. Great new restaurant. I will be back Love this place
The subject line pretty much says it all. Every time I go there the line takes forever
All firehouse subs are amazing. Every sandwich shop should take notes!!