ACS installed a custom spa for us and we couldn’t be happier. They always returned our calls promptly, their staff was friendly knowledgeable, and they gave us much better quality for the price vs. the other stores we shopped.
1358 Pinewood roadJacksonville Beach, FL 32250
From Business: Andy s Pools Inc. is open to serve our customers in the Jacksonville Beaches, Jacksonville and Northern St. Johns county area. We offer a full line of parts, chem…
13. Dach Spa
14866 Old Saint Augustine RdJacksonville, FL 32258
BUYER BEWARE - DO NOT USE THIS BUSINESS -This is my second experience and rating of this business. The first one in on Google - feel free to read. My experience was with a tub that less than 1 year old that I asked them to come out and repair while under warranty. After two weeks of calling them and having them tell me that my settings were not correct (and telling me that the setting that I had did not even exist- which was incorrect- they just did not want to send someone out), they finally sent a man who came to my door, panicked when he saw my dogs (who have never attacked anyone in their life) and started to scream at them. After having to send him into my house and close the door, (I could not even make this up!) he stood inside my foyer and screamed profanities at me (Every profanity that you can imagine). He then told me the same thing - without ever looking at my tub - that the settings were wrong (incorrect) walked out the door. Did not say goodbye, would not even speak. The most unprofessional childish behavior I have ever witnessed. The company would not return my calls and a friend of mine fixed my hot tub - which was under warranty. 1.5 years later, hot tub is broken again and my fiancé without knowing the history calls them because this is their product . Same guy comes out, they tell us we need to replace a part, and here is the clincher ....The company actually threatens that if we do not remove the bad review that they will not provide the service or the part!!!!!! This is the hot tubs authorized dealer by the way. These people have no ethics, could care less about you as a consumer and use scare tactics when you complain about their service. You can be sure that if anything goes wrong, they will be looking out for number one.
very unhappy did not stand behind warranty they didn't return calls or try to be helpful .not the way to treat costumers
I've been using Aqua Star for about 15 years. They were able to immediately fix an issue the company who installed my pool attempted to fix several times. Whenever I've had a problem Aqua Star has taken care of it within 1-2 days and at a very reasonable cost. They know their stuff and don't fix more than what needs to be. Recently my pool timer stopped working and I said I need a new timer. But they said no, you just need a part for the timer and that was a much cheaper repair.
I used Aqua Star for a little over 2 years and never had a single issue. When my wife stopped working and went back to school full time I thought that I would save money and try taking care of the pool myself. After only 3 months of trying to get the water as clear as it was before and lots of chemicals (that I found out later I should not have needed) I went back to Aqua Star. I didn't save that much more doing it myself and when I factor in the frustration, it is well worth the cost. Mike and Roger have always been fair and honest with me.
I hired these clowns for a few months till I sold my house and they come by once a week, after the first time they came by the guy roger was there for like 5 minutes he got a few leaves out of water and left some in there and put powder chlorine in water that's it, they say they vaccum, empty skimmers, test water and adjust, clean filter and pump basket they did none of that and so I fired them when they lied about it when I asked him about it next time they were there, and I asked around and hears these guys are terrible and famous for only doing about 5 minutes of work so I hired portofina pools and they spend about 30 minutes every time so just don't hire aqua star pools
I note that I am not the only person who has written less than a stellar review of this company. I purchased our spa a couple of years ago and to begin with the wrong spa was initially delivered and instead of apologizing and accepting responsibility for poor communication which probably occured on both sides the staff made a point of trying to blame and then complain about how much money it would cost to deliver the correct spa and required me to split the cost of an additional delivery fee. Last week I had repairs done which required the spa to have a leak repaired which required replacing plumbing which required the spa to be drained and the pluming glue to dry for hours to 24 hours before filling up the spa again. When the spa was initially delivered no instruction was ever given on how to fill up a spa and I have in the past drained it, washed it, and filled it up without an issue. This time I assume because the plumbing pipes were replaced it created a vapor lock so the spa when filled would not work. The repair technician has always been helpful and I tried to fix it with his explanation but it did not work so the company had to schedule a separate trip to get the spa working and now demand an additional service call fee and proceeded to argue with me and tell me it was my responsibility to know how to fix a vapor lock and they could explain it over the phone to me. Not being mechanical I do not feel comfortable doing that. My opinion is this company poorly communicates with it's customers and appears to be desperate to collect money for any service regardless of what has occurs and has minimal to no concern for customer and obviously does not understand somethings in business are the cost of doing business and the customer is always right. I have already found a competitor who I will use in the future but time will tell if they have any better customer service.
Purchased a Premium Leisure from ACS for our rental home in SPV. Owner installed it personally. Later learned that a one filter spa is not appropriate for use at a rental. Had multiple problems with keeping it clean & water was changed out every 3 wks at a substantial coast. Hoping that owner would take better care of us, we purchased a 2nd hot tub for our home in town. They did not communicate with the electrician as promised and it took wks longer to be installed. Then... it didn't work! Took 3 weeks for technician to assess that hose was twisted. Both hot tubs use Leap Frog Method of cleaning/sterilizing which owner finally admitted is not an efficient system. We recently contacted ACS as pump they "threw in" instead of any discount for the 2nd hot tub just went out. They do not return our calls. We reached out to another hot tub repair company and learned that they have had to repair multiple hot tubs sold through ACS. Needless to say we do not recommend them.
I am more than pleased with our swim spa.There were many delays due to weather, but they did everything they promised .They honored the warranty swiftly, and the employees were kind, helpful, and professional .
Great group of guys! I purchased my spa and had it delivered on 5/13/2015 and absolutely love it! Thanks