This story happens last week, on July 16, 2018. My better half lost my phone on the beach. When we got to the airport he realize it. Sure, I called My Metro from his phone to suspend my number. In the same time, a good Samaritan found my phone and text my husband about. One second after receive the text, stupid guy from My Metro suspended my husband number instead of mine. So, we are lost in Jax, with no phones, knowing that I can have my phone back ( with all my pics) and knowing that we have a plane to catch. Found my way to this Metro location, close to Jax on Max Leggett Pkwy. Two nice guys working, connected me to Metro immediately , un-suspend all my phone lines, Done.And Miracle happens: Terran decided to drive us back to the beach, to grab my phone and drove us back to Jax, just in time to catch the plane back to Indiana. Talk about customer service...Now, I can brag about his kindness, about his customer service attitude, about his willingness to help. And he does deserve all this. But I also can say, thank you God that you have him working at this store and, gave him the wisdom to help us. Terran, God Bless you and your Family.Sincerely,Ann and RandyIndianapolis, Indiana
3267 Hodges Blvd Ste 5Jacksonville, FL 32224
From Business: Established in 2011, Jacksonville Cell Phone Repair is a local electronics repair shop specializing in the repair of iPhones, Macs, Samsung devices, iPads, and co…
7035 Phillips Hwy #9Jacksonville, FL 32216
From Business: Established in 2016, CPR Cell Phone Repair Jacksonville - South Point is a local electronics repair shop specializing in the repair of iPhone, Mac, Samsung device…
10151 Deerwood Park Blvd Ste 250Jacksonville, FL 32256
From Business: The expert technicians at iDeviceMD specialize in the repair of iPhones, iPads, iPods, Macs, and Samsung Galaxies. Cracked or shattered your screen? We can quickl…
The worse experience. I will not recommend this place. Poor custumer services. They are rude and disrespectful.
They do really good work. Cheaper than replacing the phone. Fast too. I always recommend them to all of my friends and customers being that I work in the wireless industry.
Today they set an appointment with me for 9am...but they don't open until 10. Typical for this location. Every time I stop in here (wish I didn't have to, but they sold me my phone), the employees are unprofessional and have no solutions for their customers problems. I have seen more than a few people leaving in a rage, cussing at the employees. Stay away from this branch!!!
Mr Polite was outstanding and very friendly. He answered all of my questions and walked me through the process on everything that he was doing. I find him to be very knowledgeable and he gave me advice on what I can do to keep my computer clean and on how to prevent the situation again. I'm proud of my decision on choosing the right person for the job. I'm the part of my neighborhoods Home Owners Association committee and I'll be sure to get his name out to the neighborhood.
Darryl came out and I was immediately impressed just after talking to him. He is very knowledgeable and he explained everything to me as he was doing it. In the process of him cleaning up my computer, he also took the time to assist me with setting up my wireless printer and adding additional security on my router for my network.I will be a regular and I will recommend him to everyone. I was so impressed that I let my mother and neighbors know about him who are looking forward to meeting him.
I had walked into this store an hour before they closed. I was tiered and frustrated because I needed a new phone that night. I was pleasantly greeted by Avery & Stephen, after telling them what happen, what I needed, they went strait to work. They where extremely helpful and delightful. Not to mention very patient. We were having difficulties with getting my number changed from my previous network. They stayed open a hour latter with excellent customer service to make sure I got my phone that night. These two men are examples of what real customer service should be. If you want great service and knowledgeable people I would recommend this store. I had such a good experience I made sure to tell anyone looking for a new phone to come to this store.
Bought a phone tonight and it was reported as lost or stolen. Going back tomorrow for a full refund. This is a display of bad business practices. Had to give it a star just to submit
Sam replaced the screen on my iPhone 6s. He was courteous, professional, knowledgeable, and technically proficient. I would highly recommend his service.
Worst store ever. They screwed up my phone and have been overcharging me by 40 every month. It's been over 5 months and they still have not fixed it. They just point fingers to Sprint and never call me back. Sprint is looking into it now because they will not resolve. Don't go here. Also cost me 350 in rebates due to their mistake.