The worse experience. I will not recommend this place. Poor custumer services. They are rude and disrespectful.
10151 Deerwood Park Blvd Ste 250Jacksonville, FL 32256
From Business: The expert technicians at iDeviceMD specialize in the repair of iPhones, iPads, iPods, Macs, and Samsung Galaxies. Cracked or shattered your screen? We can quickl…
They do really good work. Cheaper than replacing the phone. Fast too. I always recommend them to all of my friends and customers being that I work in the wireless industry.
Today they set an appointment with me for 9am...but they don't open until 10. Typical for this location. Every time I stop in here (wish I didn't have to, but they sold me my phone), the employees are unprofessional and have no solutions for their customers problems. I have seen more than a few people leaving in a rage, cussing at the employees. Stay away from this branch!!!
I had walked into this store an hour before they closed. I was tiered and frustrated because I needed a new phone that night. I was pleasantly greeted by Avery & Stephen, after telling them what happen, what I needed, they went strait to work. They where extremely helpful and delightful. Not to mention very patient. We were having difficulties with getting my number changed from my previous network. They stayed open a hour latter with excellent customer service to make sure I got my phone that night. These two men are examples of what real customer service should be. If you want great service and knowledgeable people I would recommend this store. I had such a good experience I made sure to tell anyone looking for a new phone to come to this store.
Bought a phone tonight and it was reported as lost or stolen. Going back tomorrow for a full refund. This is a display of bad business practices. Had to give it a star just to submit
Sam replaced the screen on my iPhone 6s. He was courteous, professional, knowledgeable, and technically proficient. I would highly recommend his service.
WARNING! RIPOFF! THEY WILL LIE AND MANIPULATE YOU TO GET MORE MONEY!!! I went to the store to add a line to my existing MetroPCS account for my son. When I spoke to the store associate he stated that I had to get the unlimited plan for $60 a month when I open a new line on my account and if I wanted the $40 plan I had to sign up for the $60 plan and then the following month drop it to the $40 plan. When I asked him why he stated that it was MetroPCS new policy. When he told me that I thought that didn't make sence so I left and went to an actual metro pcs store not a franchise store. When I talked to the MetroPCS associate I learned that not only was he lying about MetroPCS supposed new policy, MetroPCS was also running a special at the time for the unlimited $60 plan for $50 a month. So if I had believed him, I would have signed up for the most expensive plan and not at the promotional price. Stay away from this store!!!!! They will lie to you to get more money from you! RIP OFF!!!!
Worst store ever. They screwed up my phone and have been overcharging me by 40 every month. It's been over 5 months and they still have not fixed it. They just point fingers to Sprint and never call me back. Sprint is looking into it now because they will not resolve. Don't go here. Also cost me 350 in rebates due to their mistake.
This place is awesome! Highly recommended for any cell phone repair. Thanks Guys!
This store is a third party store owned by 5 Star Cellular- I don't know if that's the issue but the store manager had "sold" me 4 phones and take my iPhones on the sprint buyback program. After I signed the contract and he activated the phones, an employee (as if on cue) yells out "the buyback phones have just dropped in price". The manager then looked at me and tells me I now need to pay $800. I had them switch all the phones back went to the real Sprint store at the St. John's Town Center where they took care of me with none of the shady tactics. Wish I could give them 0 stars!