Last year (2017), this pain management office began acting oddly. They stopped accepting credit or debit as payment and later required only cash. They actually sent us to an ATM to get cash before the doctor would see us. The front desk staff also began treating patients poorly and took to becoming argumentative. We noticed a very high turnover rate with office and medical assistants. Fast forward to 2018 and the office has moved, at least one doctor has dropped out of the practice and things have gotten worse. When we finally found the new location -- we received no notice they had moved and went to the old location for an appointment -- we were horrified to find that the waiting room was the size of a small bedroom and was absolutely packed with people. The staff is still incompetent in that they do not return calls and forget to enter appointments. Often, they do not notate the type of appointment. When we asked to speak with an office manager, we were treated like lepers and condescension. A recent incident had us calling because a treatment was ineffective and we were leaving for vacation. Repeated calls were made to the office beginning six days prior to our departure. Messages were left, but there was no response. When we went to the office the day before our departure, the doctor refused to see us, because he was at lunch -- so much for the Hippocratic oath. When we finally got an answer, we were told that the new laws prohibited the doctor from prescribing any other medication -- a fact I find dubious because I looked up the statutes. The shame of all this is that several years ago, when we began using this office, they were efficient and helpful. They were genuinely interested in alleviating patient pain. Now it seems the office is interested only in getting as many patients as possible through the door -- customer service, thoughtful attention, and bedside manner have been jettisoned. We cannot, and will not, recommend this office ever again.
555 W 8th StJacksonville, FL 32209
From Business: The Shands Jacksonville Pain Management Center is a comprehensive, multidisciplinary program to help patients cope with the debilitating effects of pain.
4745 Sutton Park Ct Ste 602Jacksonville, FL 32224
From Business: Offering chiropractics and pain management services. Dr. Sebastian Castelli is a Chiropractic Physician who is a graduate of Life University located in Atlanta Ge…
10475 Centurion Pkwy N Ste 201Jacksonville, FL 32256
From Business: Our doctors specialize in the diagnosis and treatment of spine pain. At the initial office consultation patients are evaluated and treatment options discussed.|Ye…
Malicious and deceitful Trickery, is this the way to treat truly sick and injures people. I am so sad and frightened by being set up. And I say this before God
I have been going to this office for a year. It started out well, but you will see this doctor has some questionable billing and that they will do anything to get more money out of you. I have been coming to this office over a year for real pain management and I can not say I have received it. I am interested in treatments beyond medication but have only ever received the nerve injections here. This is the only service I have ever been offered at this office as they are expensive and this doctor bills them insurance and the patient. I have a copy of $40 with a 2,000 deductible. After paying over 1200 at this doctor out of pocket in addition to my copayments from Jan to Aug this year they currently have me at an 1,100 balance. After months of paying thier so called "balances" and contacting thier billing Dept and my insurance this has not been resolved. My insurance has informed me they are billing them and charging me too as my out of pocket responsibility was $800. Yet no one at this office has explained why the balance is this high. Due to having a balance I am required to come to 10 day or 14 day appointments. This way they can bill twice a month and get more money out of me. People like me with full time jobs have a hard time explaining to an employer that I have biweekly appointments for pain management. I also have not seen the DR. Since Jan and only seen a PA.cand not been offered any treatments other than medication refills due to this "balance". They do not care about patients or your progress only billing. I have a serious neck injury that I had surgery for in 2013 and still have remaining nerve and muscle damage and would like advice from my physician on weather a fusion would be beneficial but as I can not see the physician I will be going somewhere else that will manage my care.
This place felt like a pill mill. For people who do NOT wish to take any type of narcotic medication for pain, but would rather receive an anti-inflammatory steroidal type injection (shoulder) they still "insist" you take a "routine" but very detailed drug test. They never bother to tell you, you will be billed OVER $800, AFTER your co-pay. I went ONCE in April 2015 and just this week (August of 2016) I received a huge bill from one of their carriers Millennium out of San Diego for $866.00. I would not recommend this place at all. I have made so many phone calls and NO ONE seems to know any reason why. They did not even have my correct insurance carrier listed. TERRIBLE!
Dr. Willens has been taking care of me and my sister for several years. He is really wonderful, kind, caring, professional, and very smart. The new office is absolutely beautiful. It's the nicest doctor's office I have ever been to and all the art on the walls are Dr. Willens's photographs. The staff is like family. I was originally in a very serious car crash about 5 years ago and was referred to Dr. Willens by my family doctor who I trust and I was impressed that Dr. Willens trained at the Cleveland Clinic. When I first came to him, I thought that I would be in pain or be on major narcotics for the rest of my life. I didn't know that there was anything that anyone could do about it except surgery and I was going to do that. But he treated me with injections and a Spinal Cord Stimulator and I don't have to take any narcotics almost ever. If your looking to get better and be treated by a great doctor and staff, then this is your place. Thank you Dr. Willens!
If you're in need of a great pain management Doctor, Dr Willens at Advanced Pain Management in Jacksonville is definitely for you, I have never felt so cared for not only by the doctor but by his staff as well it was refreshing. I always feel Drs are all about the money this dr did not have me feeling that, I felt like he cared and wanted so much to help me get my life back. Give him a shot you will be happy you did
This place is a gift from God. I have been under their care for more than 5 years and the Dr's and entire staff are excellent. I am sorry that some people have had a bad experience but this is not the norm. This is a TRUE pain clinic and not a pill mill. They require monthly urinalysis and count your meds when you come in for your monthly visit/refills. For someone who is truly in pain and does not mind their two rules, this is the place for you. Their only two rules are to have a clean drug test ( except for meds you are currently prescribed ) and follow the directions on the pill bottles. This means don't do other drugs, don't take more than prescribed, and don't give or sell your meds to anyone else. If you can follow those easy rules then you have a great doctor for life. They are not rude or insist on perfection. If you are a few pills short one month or have alcohol in your system one month they are not just going to discharge you. They R there to help you and will work with you. Any Dr. who is prescribing narcotics nowadays has to be careful but if you are able to follow these two rules then you are fine. This is not a place for junkies or addicts to come get pain meds from so don't bother trying. They have seen/heard all the excuses of why there was drugs or alcohol in your system and/or why you should have a few dozen pills left but you have none. They are not stupid. The good thing is that if you ARE an addict and want help they are also licensed to treat addiction medicine ( suboxone, Subutex, etc ) and they can help you get your life back. I have a chronic, degenerative, extremely painful, rare, disease and used to hurt 24/7. Other doctors saw my age ( 25 ) and laughed me out the door thinking I was a junkie. Nexstep has treated me with compassion and care and without them I would probably be dead. They understand when I need to switch meds or increase dosage as my tolerance builds. TRUE pain patients who need a good doctor should give them a try. They saved my life and might save yours. Good luck to all who have pain and I wish you the best of luck. Andrew M
If I can leave "0" star I would. I was referred to this place for one symptom. This doctor made me feel worse and wanted handle my mental state instead of what I was referred for which I have a doctor for that. He made me cry and his attitude was arrogant toward me, I have PSTD and he wanted to delve into it. I wanted to run out of this place I was so upset and depressed I had a hard time driving home, My suggestion, if you don't want to feel even worse than when you arrive do not go see this group of physicians. The worse experience I have ever had!
Very friendly, doctor is very helpful, wait time is reasonable, patient confidentiality is intact.
Will be shut down for misconduct over and unnecessary medication to over bill insurance company's. Being under investigation by the IRS, DEA and Florida Medical Board. Patients Beware