Dropped my laundry off to be done. One of my shirts acquired a bleach splatter on it. I brought the shirt back to the store asking for compensation for my ruined shirt. Was told by rude man that they were not responsible for what happened to my shirt and that no compensation would be given. I asked him why and he just repeated not responsible. He even told me to leave and not ever bring my laundry back to him. What has happened to good customer service. I did not deserve that kind of treatment. After using this laundry for years, he doesn’t have to worry, I will never use his services again and will make sure all my peers know about his nasty and negative attitude.
I've been going to Normandy cleaners and every time I go there they politely said "Welcome to Normandy Cleaners is there anything I can help you with" and their prices are cheap ,and inside the store is spotless
Beware of parking lot. Owner obviously doesn't care about customer parking. Deep craters will rip off muffler.
Charles, is a fantastic guy and he always takes care of his customers. Amazing service and my clothes are crisp EVERY single time. You will not be disappointed in the slightest. Best cleaners in the city of Jax!!!!
I took my khakis pants for a simple alteration and they did a horrible job. They used a different color thread and now the alteration line is visible. Such an elementary thing to miss. They ruined my day! Don't give any bussiness here.
Stay Away!!! I bought a new wardrobe for work and took it there. They took a PEN and wrote my name on all of my clothes along with the name of the cleaner. No, they didn't write it on the tag in all cases. At times it was written on the fabric itself!!! Not to mention they spelled my name wrong! When I found out and asked they told me it was company policy because the tags they use could fall off. I've found a new place 30 minutes away, but well worth the drive.
Wish I could give no stars, but Facebook doesn't allow. I brought 8 of my shirts in and it was my first time at the dry cleaners. They lady didn't have good customer service but I figured "who cares as long as my clothes get done". I came in this week to get my shirts and I got home to find that not only were there a few spots of something unknown on my 2 of my shirts but 6 were still wrinkled, on top of that 1 of the shirts was not there. I returned that day to the store (waist of gas and time) the lady was someone else and she was very nice, she instantly said they were wrinkled bad and called the manager. The manager asked if I had my ticket, but my ticket was taken when I came in to get the clothes and was never returned. The manager told the girl that she would do them in the morning and I could come back the next day before 5. Well I just returned from the cleaners empty handed. The original lady was there this time and she said I only had one shirt in the system (the missing shirt) and she could not find anything of mine. On top of this she could not call anyone to help me and this problem. Now I have to wait till Monday to try to get this problem resolved hoping they find my clothes. I can assure you that I'll be getting not only a refund, but reimbursed for ALL of my missing clothes. DO NOT GO HERE
I had a last minute interview schedule I needed to get a suit pressed and a shirt cleaned and pressed and only an hour and 15 minutes to do it not only did they press the suit but somehow worked a miracle and got the shirt cleaned and pressed as well highly recommend this place
Been with this cleaners for years and never had any problems with them until now. I gave them a tan suit to be dry cleaned and I them I needed it back in three days. When I went back to go it up they told me that it wasn't ready because a part on their machine broke and wouldn't be in until three weeks, I knew they were lying because everybody else's clothes were being cleaned. They gave me my clothes back with stains on them and the only thing they could give me was "I'm sorry". All liars are going to hell.
Other reviewers have mentioned rudeness, and I had to leave a review just to counter that. I've been using this place for about 3 years (just because it's closest to me), and they have been nothing but kind and helpful. They know me by name now and know my kids. They helped me to get my wedding dress preserved beautifully (a long overdue chore), and always have my weekly cleaning done on time. The prices are average, but the work has always been well done and the location is very convenient.