In mybook® Car Collection (edit)

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Hours

Regular Hours

Payment method
check, all major credit cards, insurance
Neighborhood
Springfield
Categories
Automobile Seat Covers, Tops & Upholstery, Canvas Goods, Boat Covers, Tops & Upholstery, Upholsterers

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Reviews

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Johnathan J.

12/28/2016

Overall
Expertise
Selection
Service

I came in with a vehicle that had severe mold damage because water would leak in every time it rained. There was also oil on the carpet in the trunk area. Upon examining the vehicle, what looked like a supervisor with white hair and a mustache lifted up his hand and said in a disrespectful way, "There's oil on this carpet." The service representative then asked him to drive my car to the other side of the building. He refused, looked at me, raised his hand, and said "I can't, I have oil on my hand." He then tells me to drive my car to the other side of the building. Every time I interacted with the employees of this company, I was treated with an incredulous attitude for the condition of the vehicle. The reason I brought it in was because it needed work. If it was perfect I wouldn't have brought it in in the first place. That is the point of an upholstery business: people who have interior's, that need work bring their car, suv, boat, or rv to have it repaired. My recommendation is that you steer clear from this organization for the way they treat their customers.

Adrian S.

07/28/2015

Overall

I was told that my Passat would be ready before the end of the day if it was there by 9.00 am this morning. I had it there a little after 8.00 am. By noon, Kenny called to say it was ready for collection. The headliner was replaced and looked wonderful again. Great service, great job and 3 year warranty. Thanks fellas!

emilyh1234

06/15/2008

Overall
They're Ten Stars

When I had to have my convertible top repaired/replaced, Sargent's was recommended by two bike-riding friends. Others whom I have talked to after my repair experienced the same exceptional service I did. They are straight up people, charged me what they quoted me and had the car ready when they said it would. You can't find better!

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