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Please contact the business for updated hours/services due to the COVID-19 advisory.

Guaranteed Response: 45 Seconds Average Response: 11 Seconds

General Info

Founded in 1984, SafeTouch Security System provides monitoring and installation of home and business security systems. It specializes in burglary, smoke detection and two-way link devices. The company offers three customized monitoring services to customers known as silver, gold and platinum packages. SafeTouch Security System provides door, window, personal and cash draw transmitters, as well as carbon monoxide, wireless motion and glass break detectors. It also provides voice over Internet protocol monitoring and phone line protection through its SKYGUARD product. The company s products comply with Underwriters Laboratories monitoring requirements. SafeTouch Security System maintains a location in Jacksonville, Fla.

Over 20 Years in Business SafeTouch® provides reliable home security installation and monitoring services of the highest quality and has been serving the Jacksonville area for over twenty years.

Hours
Regular Hours
Mon - Sun:
Services/Products
  • Home Security Systems
  • Home Security Cameras
  • Wireless Home Security
  • Home Alarm Monitoring
Payment method
all major credit cards, amex, master card, visa
Neighborhoods
Mandarin Station-Losco, Southeast Jacksonville
Categories
Security Control Systems & Monitoring, Fire Alarm Systems, Fire Alarm Systems-Wholesale & Manufacturers, Security Control Equipment-Wholesale & Manufacturers, Security Equipment & Systems Consultants, Security Guard & Patrol Service

Reviews

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JC
Jeffrey C.

01/22/2019

Overall
Selection
Service

Mr. Sam G

Very Professional, very comfortable, friendly.
If all the service people are like him, What a Company.!!
Choose This company first.

J.C

JB
Judy B.

01/17/2019

Overall
Selection
Service

I love the security system but the installation was a bit of a nightmare. The installer was WAY over his head when trying to figure out our old system to install this new one. He had to call in a supervisor to help. When the supervisor didn't know I was in earshot, used some very offensive language. The installer spoke very little English and was unable to effectively show us how to log into the system and use it. Thank goodness we are tech savvy and Safetouch has tons of GREAT videos to watch. Since the installation, we have had a few issues but have been worked out very professionally and now we are up and running and secure. Of course we have accidentally set off the alarm and the response team is quick, efficient and very friendly. If the installation process went smoother, this would definitely get 5 STARS from me.

JK
James K.

01/13/2019

Overall
Selection
Service

Anthony V. a tech with safe touch was delayed due to a large installation. He could not make between 3-5. About 8 pm my door bell rings and there is the safe touch tech. I couldn't believe it. he took all the time in the world and never rushed his help. He still had one more call to make. He is an excellent example of what "True professionalism" is all about. With employees like that, i should have a long relationship with SafeTouch Security

Yolanda C.

01/11/2019

Overall
Selection
Service

We have had problems with our phone lines and Anthony V. came to look at our system. He is professional, effective and efficient. He knew exactly how to solve our problem and went to work on it immediately. He then explained what had gone wrong. He is respectful and takes the time with his customers. I highly recommend Anthony V. as a first rate technician. Excellent work, excellent manner, and very proficient in what he does. Yolanda C.

Patricia W.

10/17/2018

Overall
Service

Hosnen installed our system at our new home. He arrived on time and was very professional throughout the whole process. He was patient as he thoroughly explained how the system works and clearly demonstrated all of the features. He ensured I understood how to work the system independently.

Suggested the perfect location for the keypad 😊. Exhibited superb customer service! I now feel more secure in my home.

J S.

10/23/2017

Overall
Selection
Service

Shane came to service our system, with which we have been experiencing problems, of late. He arrived within the time period he had given us and was quick, efficient, and very professional. He did a great job and is an asset to your company.

Kate L.

10/11/2017

Overall
Selection
Service

Hosner was very patient and methodical in upgrading my system. I am very happy with his and the company's service. Thank you.

ME
M E.

09/29/2017

Overall
Service

I called SafeTouch after hurricane Irma to reset the time on my alarm and test the system. They were experiencing long wait times because everyone was doing the same thing I was doing, but within 15 minutes the clock on my system was reset and they scheduled Joe E. to come out and find out why my system wouldn't dial out. Joe arrived on time, knew exactly what to do, was personable, helpful and quickly resolved the phone wiring issue (not technically SafeTouch's problem). Great job, fast and reliable. I appreciate knowledegable, friendly people who do a great job!

BM
Belinda M.

06/02/2017

Overall

Allen B. completed a service call at my house and did a great job. I am a new customer with Safetouch and I was impressed with the service. Also, Mike D completed a service call and did a great job.

CH
Carol H.

11/14/2016

Overall
Service

David P was exceptionally knowledgeable and professional. He diagnosed and remedied the problem in record time. Much appreciated.

AF
Ali F.

11/10/2016

Overall

Great company! Matt D installed our security system, he was very knowledgeable of the system we chose to have installed. Very courteous, professional and ON TIME! I would highly recommend Safe Touch Security, as a matter of fact, our neighbor is getting Safe Touch Security installed in their home as well.

CR
Cherry R.

08/05/2016

Overall
Selection
Service

Hosner was very professional, patient and made sure I understood how to operate my Safetouch Security System. He was polite and he cleaned up after himself leaving everything the way he found it. If I ever need service on the system I hope he is the technician that comes to my home.

HT
H T.

07/03/2015

Overall

I recently had my SafeTouch system installed by Jason M. He is very knowledgeable and did a great job.

AS
Ann S.

04/29/2015

Overall

Rich B installed our new system today and he was very professional and efficient. He answered all my questions and was very helpful!

usvendwil

05/03/2012

Provided by Citysearch - 
Overall
GREAT CUSTOMER SERVICE

If you're looking for GREAT CUSTOMER SERVICE don't look at Safetouch- you WILL NOT find it with Safetouch. The only thing that exceeds their lack of customer care is their level of incompetence. Details of my experience are too mumerous to spend the time and effort to share here but if your objective is to be treated like a second class citizen and be disrespected go with Safetouch. My recommendation to Safetouch: divert some of your marketing monies to customer service training.

Sareka

11/01/2011

Provided by Citysearch - 
Overall
I thought so too, til boom ligthning struck my new home!!

I thought that safe touch was gonna be a great provider until, BOOM lightning hits my home that i hadnt been living in for 60 days yet! Safetouch had just gotten $350 to install my alarm/2 key pads not even 45 days prior to the lightning hitting! So now im stuck in a 5yr contract that i intially thought i had signed up for a 3yr contract but come to find out they did it for 5yrs..Not to mention they say they wouldnt repair my system unless i gave them $250..So im left without an alarm because i refuse to pay it but they're still debiting $ out my account every month..SAFETOUCH SUCKKKKKSSS!

middleglider

09/29/2011

Overall
Great service and the best pri...

Great service and the best pricing I could find. I shopped every company I could find and nobody beat their price. Really like the new smartphone apps and the ability to control my system online and the smash and crash technology should be a requirement in any security system.

member327

09/28/2011

Provided by Citysearch - 
Overall
Great Response from Monitoring

I have been a customer for over 7 years now and have had nothing but great service from both the monitoring station and the service department. Do not let other reviews discourage you from doing business with this company, they do stand behind their products and do everything they say they do! Thanks to their fast response, my house was saved from a fire because of a bad fan that started a fire in one of my bedrooms and they had the fire department at my house before it totally destroyed my house. Thanks Safe Touch!

member327

09/28/2011

Provided by Citysearch - 
Overall
Good Value

I have found this company to be an great value for the services they offer. I have been a satisfied customer for several years and have not had any issues. Every time I have needed service they have responded quickly, and even fixed my system for free after my house was struck by lighting. I would recommend them to anyone looking for a good security system to protect their home or business.

hottmomma

08/08/2011

Overall
Run away.. hang up the phone.....

Run away.. hang up the phone... this company is horrible... they treat everyone the same whether you are a customer or an employee. Their service is horrible no wonder their customer service reps sound so stressed and are not much help when you call them. I will never recommend this company to anyone EVER!!!!!!