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THE WORLD'S LEADER IN DIAGNOSTIC TESTING INFORMATION AND SERVICES

Hours

Regular Hours

Extra Phones

Fax: (904) 696-9571

TollFree: (866) 697-8378

Payment method
master card, visa
Neighborhoods
Highlands, Northside, Biscayne
AKA

Quest Diagnostics - Jacksonville Dunn

Category
Medical Labs
Other Information

Specialties: Hepatitis, Infectious Disease, Pcps, Hiv, Urology, Gynecology, Herpeselect, Endocrinology, Sexually Transmitted Diseases, Cardiology, Hematology & Oncology, Gastroenterology

By Appointment Only: No

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angry

03/21/2012

Overall
This Quest Diagnostic on Dunn ...

This Quest Diagnostic on Dunn Avenue has a very very very poor customer service. Even I had an appointment, I was still treated like a walk in patient. The lady who administered the check-in process needs a training. Even though it states on my insurance card the number still she could not read. Also, asking me silly questions even though the answer is on the paper. She has no interpersonal skills. They are all unprofessional and unfriendly. They do not know how to prioritize those patients with reserved appointments. I felt really descriminated. Once I entered in that office I felt a hostile environment. The only person that did a good job was the lady who administered my blood work. I will never ever come back in that location again! The only reason I picked the Dunn Avenue location was because it was on my way to work. I would not recommend this office again. I did not expect this kind of treatment especially in a healthcare and customer service world.

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