Jaguar Land Rover Jacksonville
11211 Atlantic Blvd, Jacksonville, FL 32225
Fields Auto Group
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I agree with Robert L., the level of professionalism and customer service has diminished at Fields Jaguar (formerly Matheny Jaguar). It does appear that the staff is stressed out. I have been a customer since 2008 – 2009. Not only would Fields Jaguar benefit from more staff, because there appears to be more staff, but the staff needs quality training. For example, I waited about 20 minutes to get my car from the service department because the cashier could not find my car key. Can anybody recommend a local Jaguar repair company other than Eurospec?
My wife and I have purchased 2 Land Rovers and Leased 1 Jaguar in the last 3 years from this company. Our first encounter in 2014 was fantastic. Since the company was bought out, the quality has dropped. I understand Land Rover and Jag sales are through the roof lately - maybe that explains the drop in service. As you can see from the "associated companies", maybe Fields is stretched to thin. Good way to lose costumers. " Time to hire more staff? Just a thought.