10290 Atlantic Blvd, Jacksonville, FL 32225
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05/20/2012Provided by Citysearch -
This rating pertains to the great service performance by Jacksonville Powersports service team and the work they have done to my bike. I have moved here three years ago and purchased their motorcycle maintenance service plan. I have no regrets. The plan saved me several hundreds of dollars and would highly recommend to anybody in the area with a bike to purchase their maintenance plans to keep your bike in excellent condition. The last time I had service done, my bike drove better than brand new and looked brand new :) when I came to pick it up.
09/29/2011Provided by Citysearch -
Sales man wanted to sell my 2012 Ninja 250 on consignment, was told that the title was not an issue since it came from another dealership but not processed. They sold the bike the next day ""with my tag"" and now will not return my tag or pay me the money they collected. I
11/17/2010Provided by Citysearch -
What a great place. I just recently made my second purchase from these guys and WOW. Super relaxed, super helpful, super knowledgeable, and I could go on forever! I now have a SeaDoo AND a motorcycle in my garage because of these guys and I just wanna call them and thank them every single day for it but I'm too busy riding my new Victory!!!!!!! I have never ridden anything like it and as the salesman promised me......I bought the bike after they let me test ride it! I've never been offered a test ride at a bike shop......what great service!
11/10/2010Provided by Citysearch -
I dropped off my Jet Skis with under 35 hrs on them, whole and intact. Six weeks later was told to pick them up and they gave it back to me with the engine of one all apart and tossed back into the ski and three cylinder heads in a box.
We were originally told it would take two/three weeks at the most. We thought it was a simple carburetor clean needed. We were shocked when we were told it would cost over $4000.00! They wanted to replace the engine of one and replace the entire carburetor on another! I was shocked.
I called the manager Jeff who said well maybe not. It turns out we did not needed either. Once I started complaining they changed their tune. Hmmm. I also told Jeff I was concerned about his staff. This was almost a month in and they were just now telling us this? What happened to the two or three week turnaround? Also, over and over we called checking up on the skis just wanting some kind of info. Heck they had them for over a month! We were told over and over we will call you back. We did not receive the calls back.
Jeff told me he could fix both skis for $2000.00. Well what were we to do? So I said okay. He promised it would be done in two weeks. The second week we got a call from Mike in service. They needed more money because they just now found out there was something else wrong. But he wasn't sure, he would call us back. This was in the a.m. We waited for the call. No call.
I called Jeff the manager the next day. I said Mike did not call us back and why are we just now hearing about this now after what six weeks? I told him I have lost my confidence in him. He got mad and said come pick it up. I said let me talk to the owner. Someone has to be customer friendly somewhere right? WRONG! Bill Getz the owner said pick them up he didn't want to mess with me? What! He just wanted to get me out of the way. He never apologized for us being six weeks in with not nary a repair. He did not apologize for his unprofessional staff. He didn't give a hoot.
My husband picked up the skis. One of them was completely taken apart and tossed back in. The rest of the engine was in a box.
Avoid this place. They do not care about their customers. Arrogant, all of them.
I went to north jax and they work on my atv and when I got home the unit ran worse than when I brought it in.. So I called Jacksonville Power Sports and told them my issue and they said they would get it running properly. I'm very happy to see a company that has been around for so long and the same owner. Billy
12/22/2008Provided by Citysearch -
I would not recomend anybody to go to jacksonville powersports for anything. i bought a 2001 honda cbr 600 from them and a year later it was totaled and i found out that it was a stolen bike from back in 2004 and had a salvage title. the bike was sold to me with a clean title, now im trying to get compensation for the bike and they are doing everything to not compensate me for my loss. and they are denieing that they sold me a stolen bike.