Big City Window Tinting
8381 Baymeadows Rd, Jacksonville, FL 32256
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Yelp does not have a no star option that is why one is highlighted. Had a Groupon for this company for a detail. No hard feelings on Groupon. In fact, I hope they drop this company from ever doing Groupon again. Horrible company. Did not have any employees to fulfill an appointment for a detail. How does one even run a company when they have no employees. You have no right to even advertise services that cannot be fulfilled. I will NEVER go back nor will I recommend this company.
Purchased a Groupon for my wife to have her Mustang detailed. The first 2 appointments she set up for them to do mobile carwash, they never showed up because they were running late both times. My wife finally took the car to them. Once they were done, my wife had to go back over the car and show them spots that were clearly missed. I would not recommend this company to anyone and I would not get the groupon...terrible service.
i purchased my window tinting thru groupon..about a month later i decide to use my coupon and was given an appt. after arriving at my appt i left and was called 10 minutes later to come pick up my car because they didnt have my tint in stock.. a courtesy call would have been helpful... i made yet another appointment and was told to drop off car by 9;00 am and i was literally the 2nd person for window tint...after job was done i was then told do not lower windows for 3 days...i waited 4..tint on my front passenger window was coming off and on drivers side as well...i called big city numerous times and left messages asking for my tint to be re-done...no return call NOTHING! i then contacted GROUPON and filed a complaint on their services...i was given a number to call AGAIN and see if issue could be resolved...took my car in yet AGAIN...and no problem 9;00 dropoff ( i waited) and in about 2 and half hours my tint was done...i went home and noticed something wrong on my car....a HUGE scrape on my back door (drivers side) looks like someone sideswiped my car with another car....that was not there when i took my car in....half the employees there look very young and wondering if they have a license to move/drive cars....well i have taken my pictures and called the business again...left yet another message after speacking with a young lady named SHANNON and she said she will talk to the manager and have issue resolved....i trully dont believe it will be brought to anyones attention...so if anyone has an email or contact number to file a complaint can you please let me know...thank you!!
# not a happy customer
If I could give this place a ZERO, I would. Absolutely awful experience!! I bought the Groupon for the Platinum package. Didn't receive half of the services that are supposed to be included. They soaked my car so badly it wasn't dry for 3 days and now smells absolutely awful and I cannot get the smell out. I have a 3 month old and can't even put her in the car. They broke my driver side door, soaked the car so badly my power locks stopped working!. Windows were all streaked, terrible wax job. The carpets and seats look bad. The list goes on and on. Tried contacting the owner 4 or 5 times. He kept saying he would call back and set up a time to meet. Just gave us the run around. They ruined my car. The girl that answers the phone is rude and the overall customer service is dirt. DO NOT use this place!
I bought a Groupon for the Platinum detail package, and took my car in today. When I arrived I was greeted by a very courteous gentleman and he walked me in to the lobby to sign in. Dropped it off and they called a couple hours later for pickup. I was absolutely blown away by the detail job that was done, my Escalade literally looked brand new! It's been YEARS since I've seen it look this good! I'd even say they did a better job than the Cadillac dealership! I will definitely be back! Thanks to all of you at Big City Detailing for a great experience from start to finish!
I purchased a Platinum Cleaning groupon two months and had them work on my car today. Very happy with the job they did! The interior of my car was really bad after a road trip--they did a great job getting the car hair and dirt stains out of the carpet. Outside looks great and they did a good job cleaning under the hood. The staff I dealt with today was professional and courteous and finished my car on time. My only suggestion would be with contacting them--maybe if someone could man the phones a little better because each time I've called I had to leave messages. But other than that I would definitely use them again.
Just purchased a Groupon online. I went to the Baymeadows location- Pretty shady looking characters around, guy walks up to my truck, asks me what I was there to have done. Advised that I wanted the full detail, he said "OK, pull on back." When I told him I had a Groupon, his attitude changed. Told me there were 3 people ahead of me, and that it would be an hour and a half. I asked about an appointment, he said I could go inside.
I went inside and noticed there was one car, with one guy working on it in the bay. As I turn the corner one (of 7) guys asks me what I needed done. I advised that I has having a detail. He said, "OK, let me get your keys." Again, I advise, I have a Groupon. He says "oh!" And calls someone else over- I try to make an appointment, the guys says I can come back later today.. Again, Groupon, "Oh, we are solid today..Can you come back tomorrow?" Moral of story, Do not buy a GroupOn and expect the same service for someone that is paying full price.
I purchased the Platinum Package and I can say that my overall experience was great at Big City Carwash. A superb job shampooing my carpet. Plus, the outside of the car looks great!
Anthony, who worked on my car was as pleasant as can be. He went the extra mile to make me happy. He offered to retouch anything that didn't meet my standards, which is what great customer service is all about.
But on the flip side, I noticed a few dirty areas in the interior as I drove away. Also, my leather seats weren't conditioned, which was part of the package.
I'm satisfied with the overall service and would recommend them to others.