Annie Oakley's Wood Furniture
11879 San Jose Blvd, Jacksonville, FL 32223
|Mon - Sat:|
I recently purchased a dining room table and 6 chairs. 2 chairs had to be ordered. I was told they would have them federal expressed right away. i said that is fine and paid for everything. well here i am 2 weeks later and told it will be at least another week.
i have the impression they got their money ..sorry about your luck and not getting the chairs for over 4 weeks. if i wanted a complete set in 4 weeks I would have waited 4 weeks to buy it.
I did get a sorry and we will call when they are in. This is AFTER i had stopped by once to find out what was going on and after a phone call to find out.
i have the feeling once they had my money they could care less about me.
They should have called and advised me what was happening with my order. I should not have to call and stop by before they let me know.
very very poor service after the sale
We lose sleep over back orders and delayed shipments, and we try to be proactive when we know of a delay. When we found out about this,unknown to the customer, we paid an extra $100 in freight cost to expedite the shipment. We will do anything we can for our customers and have proven it over and over for the last 25 years.