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Business Description
Our newly constructed hospital is designed with you and your pets needs in mind. From our kid friendly lobby to our spacious kennel, we're sure you will find a clean, cheerful and comfortable environment for both you and your pet.
Hours

Regular Hours

Extra Phones

Fax: (904) 899-4040

Payment method
amex, discover, visa, all major credit cards, mastercard
Neighborhoods
Deerwood, Southeast Jacksonville
AKA

Animal Care At Twin Lakes Ctr

Categories
Veterinary Clinics & Hospitals, Pet Services, Veterinarians, Pet Boarding & Kennels, Veterinarian Emergency Services, Veterinary Specialty Services, Pet Specialty Services, Veterinary Labs, Pet Grooming
Other Information

Specialties: General Medicine, General Practice, Conventional Medicine, General Care, Pocket Pets, Traditional Medicine, Small Animals

COUPONS & DEALS

No coupons available

Reviews

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Danielle M.

05/12/2015

Overall

They do their jobs well but this place is a rip-off. They overcharge for EVERYTHING and push tests and procedures they aren't necessary. I took my 2 dogs for their annual (which they get every year so they weren't behind on immunizations and they needed no special tests performed) and the bill was OVER $800. When I asked for my dog's records (b/c I am going to a nicer and less expensive vet) they wanted to charge me for the records. I'm sorry, but I have given you enough of my money already. Go somewhere else, your pocketbook will thank you for it.

edar

01/27/2012

Provided by Citysearch - 
Overall
Nice Vet, but Overcharges and Unnecessary Procedures

I think Dr. Flood is knowledgable and friendly and has a good disposition with animals. Unfortunately, I think he is missing the Business 101 side of his practice. His practice pushes unnecessary blood work as if it's necessary and performs tests and charges you for them without any discussion about the costs, etc.

The last straw for my husband was when he took our 6 month old German Shepherd in and Dr. Flood's staff was trying to sell my husband a panel of blood work...for a six month old puppy. For me, the last straw came when we decided to switch vets and I called the office to get a copy of our dog's medical record. The staff person was very rude to me and told me that ""Dr. Flood would have to authorize the release of the record."" Ummm....I thought that since I was the one who footed the bill for all of my dog's care, I kinda had the right to have those records, irregardless of whether or not Dr. Flood wanted to release them. Very strange...

Finally, their prices are extremely high. We switched to another vet and were shocked to find out how much lower we should have been paying at Flood's office.

We were initially warned about this practice by some of my husbands own patients, but thought we would give him the benefit of the doubt and see for ourselves. Unfortunately, they were right...I hope that Dr. Flood realizes that he loses a lot of customers because of his poor business practices.

onedog only

11/19/2011

Provided by Citysearch - 
Overall
Unfriendly staff

My experience at this place was poor. I took my pet in and the staff was very rude and unfriendly. In my opinion, I did not feel that this place really cared about pets only money. The prices are also very expensive compared to other vets in town.

Nemo123

11/09/2011

Provided by Citysearch - 
Overall
Best Animal Hospital In Jacksonville, Fl.!!!!

Hey everybody, if your looking for an extremely professional and compassionate animal hospital, that offers the highest quality of care, look no further than ANIMAL CARE AT TWIN LAKES CTR!!!

Dr Flood, along with his partner in practice, Dr Batten, are in my humble opinion, two of the very best animal doctors that Jacksonville, Fl has to offer!

Plus, Animal Care at Twin Lakes Ctr is located right off of 9a south and baymeadows, which makes it very convenient for most people and even if you don't live that close, it's definitely worth the drive!!!

Animal Care at Twin lakes Ctr is also one of the nicest animal hospitals i've ever seen! The whole set-up there is very organized and clean, with a very nice boarding facility!

I would like to personally thank Dr Flood, Dr Batten and their staff for all their hardwork and for taking such good care of our dog Nemo! They have truly improved the quality of our dog's life!!! Thanks everybody, ya'll are the best :)

ANIMAL CARE AT TWIN LAKES CTR IS #1 IN MY BOOK!!!

Thanks again everybody and may God bless you all :)

2dogsonly

10/10/2011

Provided by Citysearch - 
Overall
Dr . Flood cares but overcharges

Seemed to care-raved about him but he preformed blood work that was unrelated to heart failure-doesn't discuss tests w/ you, but you get BILL on checkout-dog had obvious heart failure but billed for thyroid test and blood work. Dog died 7 days later but that is not Dr. Flood's fault-never questioned the 330.00 bill and sent thank you card.

Took different dog in 6 mths. later, Whole different experience.Saw weekend vet, again, without any discussion of what tests are for or costs, gave antibiotics but nothing for underlying reason for pneumonia (old dog=heart failure=Lasix)
That bill was $488.00 due to EKG and chest xray. This weekend vet even said dog had irregular heart rhythm but nothing prescribed for that. Gave dog first pill, she threw up so I returned it to Dr. Flood

I took dog to Herschel (great new vet there) and dog doing much better. And their same prescription was exactly half the price Dr. Flood charged. HALF and office visit was half.

I received call from Dr. Flood's office today saying they wanted to schedule my young (not old like above) dog for a 6mth. blood workup/wellness exam...when I said I don't do that, she responded:""well, then have a nice day"" and slammed phone down.

That semi-annual full blood workup seems to me to be clearly just a way to make money. And looking over their recommended exams, they don't even list a 6 mth. workup. Are you kidding me? Who has the money to do clearly unnecessary tests on their pets. and since when does a vet need patients so badly, they call and solicit for tests---And when you decline, they become rude and hang up with ""have a nice day"" remark.

You'll will wait at Herschel but Dr. Banks seems good and really liked Dr. Claxton a lot (she's only there on weekends, though)

I think Dr. flood is knowledgeable and caring but don't leave your brain and common sense at door. Times are rough for everyone, vets included. Loving your pets does not include throwing money down the drain-not going to help anyone except person overcharging.

calico2009

03/11/2009

Overall
OUTSTANDING!

The Doctors and staff of Animal Care @ Twin Lakes Center are excptional! The hospital is spotless and smells nice and clean, the staff is friendly and helpful, the environment is relaxed and efficient. We have brought our pets there for many visits and have always found Dr. Flood to be extremely insightful and sincere. My pets were always handled with gentlness and dignity and everyone around there is soooo NICE! I have no resrevations recommending them to my friends, family and neighbors--- in fact, I HAVE!

melro

10/02/2008

Provided by Citysearch - 
Overall
Wonderful, Caring Vet

We love Dr. Flood and his staff. Recently we had a kitty get sick on a Sunday. We called Dr. Flood and guess what he and his staff were in. We rushed in and he gave her an examination. So that my time was not wasted he said for me to go back home and he would call me with the diagnosis. He called me with in an hour and gave me the news. The news was bad but he and his staff made the loss easier than it would have been. Thank you Dr. Flood for being open for our animal friends on a Sunday. You will never find a more caring vet than Dr. Flood and his staff.

incnsc

07/17/2008

Provided by Citysearch - 
Overall
Too expensive

Nice, convenient facility but you will pay for it. Their fees are extremely high and it will cost you an arm and a leg just to walk in the door. I've had several pets and have used half a dozen vets in Jacksonville over the last 20 years. My current pet has had a recurring health condition which requires medication and the vet said he would work with me. However, now changed his tune saying I need to bring my animal in for a recheck before future prescriptions with be given. I've already spent $800+ at this clinic on the same health issue. Another recheck will cost me a minimum of $100. I'll be looking for another vet.

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