Friday evening April 27th, 7:52 pm- walked up to the door and it was locked. I knew they closed at 8, I knocked on the door and this female, (I think), answered the door and told me rather rudely "we close at 7:45". I pointed to the door and she looked at me like I was the stupid one. She begrudgingly asked the slightly older, slightly less ignorant kid behind the counter if it was ok to let me in. He replied that it was. I walked in and the smell of weed hit me instantly. I paid my bill, said thank you, and walking out, the "girl" said sarcastically, "your welcome!". I flipped my lid! We got into a shouting match and I realized I had interrupted a drug deal. Not only is this place the absolute WORST for customer service, I believe Metro PCS the company, knows this place is dangerous, so they are obviously putting their own customers in danger!I'll see what corporate says tomorrow.Stay away from this place!
We have been cricket customers for at least 2 years. My husband has since had to replace at least 5 phones so he decided to buy the cricket insurance for the last replacement 3 months ago. At no point in time did the sales representative mention that a deductible would have to be met before the phone is replaced. The deductible in addition to what he has paid in insurance thus far is equivalent to the cost of the phone. Today when he went in to this Cricket store, where he bought the last 3 phones, he was met with nothing more than poor customer service. Of course the person who originally sold him the phone is no longer employed there. Yet, the representative he did deal with insist that the insurance deductible fee was definitely mentioned 3 months ago by the ex-employee (even though she was not present) and that she even mentioned it when we were there this month to replace my phone. Not only did they blatantly lie to his face, but did not have the slightest inclination to help, and even asked him to leave the store.
Tried to return a defective phone within 30 days of purchase. The manager (John) refused to help me. Tough luck was his approach. Off to Cricket we go!
I dislike the customer service at your Argyle store Jacksonville Florida 1000% that young lady is very incompetent she would not give her name she's unable to make a simple payment she's inexperienced very incompetent everytime I go to the store is always an issue with both of the females that work there.I've never had a problem on your office on 103rd ever or on Wilson location ever but this office need to be retrained all the way to the manager that run office Mgt my name is Terry Wright please do not hesitate From the manager to the two female employees extremely incompetent at this location.( I would give this story overall F)8540 Argyle Forest Blvd STE 4, Jacksonville, FL 32244
I would highly recommend this store. The staff is very knowledgeable and helpful. The answered all my questions. I had a problem with my phone and they helped me a lot.
My husband and I were here yesterday to switch our phone service. Charolette helped us and I cannot say enough about here. All the problems we were having she was on top of it, she knew exactly what to do! She went above and beyond her duties and I have never had such great customer service as I did there. If you go with cricket as your provider go to the south side store and ask for charolette she will,put your mind and wallet at ease