If he’ll treat YOUR customers (me)like this on a call then imagine how he’ll treat you if you need help in the future! I cannot fathom why any person much less business owner would act this way to someone trying to help a sick elderly person find medical equipment.
Preparing for hurricane Irma, ordered canulas and tank carry bagon Aug 19th. Sept. 8th, operator can not tell If order has even shipped. Aug. 31st I asked to get two extra tanks of oxygen to have for the hurricane. I was told no problem and they would put a rush on it.Sept.5th I was told some one would call when they were coming out. Sept. 8th, besides no idea if I will ever get ordered supplies, I am told they only have to provide oxygen for 24 hours and I am expected to pack up my equipment and take it with me to a shelter.Time to find another oxygen supplier.
I have been using them for several years for my son's feeding tube supplies and formula. I have never had a more amazing supply company. Before we moved to Florida I called around and found All About Pediatrics. They were kind from day one. We told them exactly what we had been getting and they told us exactly what to ask for in a script. They made sure we have a spare pump in case of an emergency. I usually always get our deliveries next day. I would recommend them to everyone who needs medical supplies for their children!
Incompetent, unprofessional, uncaring. Constant turnover in staff every few months. Trashy office, wires everywhere on floor, service reps always eating, partying, food everywhere. Only goal is to sell, sell, sell, make money. Customer care after the sell is void. Mgr claimed business sold 3 times in 3 years. Mgr said no records of purchases past 12 months. Jax office is very repulsive. Staff told me I lied, never purchased CPAP there. I had my receipts. Staff lied, told me no rep ever visited my home. Staff lied, stated no males every worked for company and visited my home as a tech or any other position. I was more than insulted. My dr also has difficulties with this company and prefers another DME. Talked to Owners, Senior Management. Got no where. Same indifference. Customers should never be told they are liars! and insulted! I have my records and checks and receipts and invoices from them.
I have used Diabetic Supply & Support a number of years for my son diabetic supplies. Holly & Christine are great to work with! Because of change in insurance we have to find a new supply distributor which stinks, but the last few years have been a blessing!! Thanks for what you do ladies, you both will be greatly missed. ~Lisa
This company is amazing. They are always very help and they get our monthly supply order right every time. Switching to them a year or so ago has really made our lives easier. Our old company was very difficult to deal with and got our orders wrong every month.
This phone number is WRONG. This is my family's HOME number and keeps getting phone calls. PLEASE CHANGE IT
24 hour emergency care NO Answer for over 3 hours?
My child received some catheters without the measure markings on it. I called the office and explained how I received them. The office staff was very helpful and rectified the situation immediatley. Come to find out, it was a defect from the manufacturer.
sending patience cheap catheters with not measure for the person suction the patience to know how no to go too far in the patience tracqueostomy.