I took in a canvas bag to have 4 straps reinforced after one strap became lose. I was charged $13.50 to have all 4 straps reinforced. I retrieved my bag a week later & was assured all straps were reinforced. The strap in question was sewn with a different thread, I was told the bobbin ran out & they used a different color. After taking the bag home & upon closer inspection of all the straps, it appeared, the other 3 had only the original manufacturer's stitching. No reinforcement was done to 3 if the straps. I returned with the bag. I explained my complaint. I was given a No Charge ticket & told I'd be called in a few days when it was ready & all the straps were reinforced. It took 3 weeks & a call from me regarding the bag. The man answering assured me the bag was ready, he took responsibility for not calling to let me know it was ready. I will never patronize their establishment again!
Please note, Mandarin Landing Shoe Repair is now known as San Jose Shoe Repair, located at 1754 University Blvd W, Jacksonville, FL 32217. Tel: 904-534-0894. The business was able to reopen August of 2015 after being closed since Jan. 2015.Thank you!
I chose this repair shop because of its rating and I could stop on my way to work. it posted its hours as opened at 7:30 AM. I arrived at 8:45 AM and it was not open and there was no message on the door. I called the local number and got voice mail. I left a message. At 11:10 AM I go a call back and the person acknowledged that he had not been there and that he was at a meeting. No apology just that he was there now. I will never waste my time going back.
It okay it works out good
I'm not sure what the other reviewers are talking about but I took a nice pair of stiletto boots to get the heels re done as I had worn them to the nail and they did a wonderful job. The heel not only had new bottoms on it but they also smoothed and fixed the leather where it was peeling off due to excess wear of shoe all for $10. I will for sure be back!!!
Excellent! Great work, quality products and knowledgeable people who know what they are doing
Excellent work. These guys know what they are doing. The new owners really have made improvements. HIGHLY RECOMMENDED FOR FAST QUALITY WORK WITH EXCELLENT CUSTOMER SERVICE ALL WORK IS DONE ON SITE.
took an expensive golf shoe in for repair took a few days and it was done however after just a few uses the sole came back off so I took it back and the lady said that don't guarantee their workI never heard of such a thing. I wish the old owners were back
A good shoe repair is hard to find anywhere in Jacksonville---they are few and far between. However, Phil Pitts has been at it since 1985, and he is a true craftsman when it comes to the art of re-soleing and repairing all types of high end boots (leather, ostrich, snake skin, etc.) as well as fine leather dress shoes. in 1985 he connected his shoe repair to his father's barber shop, King Arthur's Barber Shop (est. 1971-- originally owned and operated by Phil's Dad, (King) Arthur Pitts Jr., then located at the Arlington Expressway Mall, Publix Shopping Center)--resulting in King Arthur's Barber/ Shop Shoe Repair. When the shopping center closed it's doors in 1995, the shop moved to it's current location in the Regency Walk Shopping Center on Atlantic Blvd., across from Brumos Mercedes dealership, approximately 3/4 of a mile from Regency Mall. Phil was raised to believe a man is known by the quality of the work he does--one of the secret's to his father's long-standing success; he has integrated this philosophy into his own work ethic--and it shows.
Hello, my name is Scott from The Flip Flop Shop. I am the rude, aggressive person who smirked (whatever that is) the poster below is talking about. I would like to set the record straight about this complaint and the transaction in question. What Ms. Anonymous did not mention, the flip flops she purchased were from the 40% Clearance Rack. We have three signs in the store, one next to the cash register, one in the back of the store and one where we move these items to, explaining our return policy. Our policy is also on the receipt in CAPITAL LETTERS which simply says:Exchanges or Store Credit for unworn merchandise only.Exchanges must be within 30 days and have all original tags and receipt.No cash refunds.CLEARANCE ITEMS-FINALThis is not not an unusual policy, many small retailers like ourselves, and bigger chains have the same policy. We tried it the other way for about 6 months and it was an economic disaster. As for Clearance Items almost all stores, the big guys too, have the same policy-ALL SALES ARE FINAL. Most people understand and accept this policy. For those who do not like it, they are more than welcome to shop elsewhere, I respect this. I also respect the few people who voice their displeasure for the policy. This is their right and I will thoughtfully listen. However, for the 12 people a year (out of thousands who shop here annually), usually 6 or so in January, who feel it is their right to call us names and try to bully myself and staff, they are at the wrong place. Ms. Anonymous falls into the latter category . I did not have to even accept these Sandals as an exchange, but I did. Only after she was told there was only to be store credit or an exchange available for these clearance flip flops did we not get along. Ms. Anonymous called us TACKY and a few other choice words. At the register, after she found a pair for her other son to exchange and was checking out, the abuse continued and then I smirked (whatever that is). If saying no and standing up to a barrage of insults is rude and aggressive, I plead guilty. As for our initial meeting where she says, I seemed to be annoyed and busy, she is correct on one count, I was busy. That day we were swamped with customers (yep, people like shopping here). On the first count on me being annoyed -simply not true. Like anybody or any business we make mistakes. This was not a mistake, it was a favor that turned out to be the mistake. For her comments and the way she acted in our store, well that's TACKY,and I will leave it at that. We have the nicest, happiest customers in Jacksonville. We go well above and beyond for all of our customers. This is our responsibility and makes US feel good at the same time. The Flip Flop Shop is a fun place to be, with the best selection of sandals and flip flops in Jacksonville. Finally, and I guess you will have to trust me on this one. WE REALLY DO HAVE THE NICEST STAFF IN TOWN!... Visit us at the Avenues Mall and you will see...I will try not to smirk (what ever that is) Now for something more important, GO GATORS!, take condolence in the fact that 5 Years ago Alabama forgot to show up against Utah, with the same results, before going on their 4 year run...GO DAWGS!, in the best college football game of the season ya'll were one play from beating Notre Dame in the National Championship Game...FSU, be afraid, be very afraid, the most SEC type team in college football, not in the SEC, for real folks...Notre Dame, love them or hate them, it's good to see them back in the spotlight and great for College Football...and...Roll Tide! Beating Notre Dame in the National Championship Game, I've waited 40 years for this one, priceless... The SEC! still King of College Football-Long live the King...