Good old-fashioned, honest, reliable service from FOR C&L in Jacksonville, FL has revived my faith in businesses and humanity!On a 3-day trip with my child and dog, I had encountered a major roadside ripoff an hour outside of Tallahasee in which a mechanic took 5 hours to change a belt that had broken, charged $391 for the work, and then tried to convince me that my car needed a new engine. For a used engine, he quoted “$2,000” ….pause, pause, pause….”plus labor.” Instead, my husband drove 100 miles to pick up my child and me, and we had the car towed by C&L Automotive & Truck Accessories (4990 Philips Hwy, Jacksonville, FL), which a coworker had said was reliable. C&L sent a tow truck 110 miles from Jacksonville to pick up the car, discovered, and quickly fixed the problem. Yes, some damage had been done in the short drive after I noticed the problem, but repairs cost less than half of what the roadside person suggested. C&L kept me informed all during the repairs, and also asked me to bring the car back for a final road check before leaving for the drive home.During our first conversation, the owner had said the charge on the road didn’t sound right. When I picked up the car, he mentioned it again, grabbed a book of what rates mechanics should charge, looked up the belt, and said the charge should have been “$149, or maximum $199, for an emergency roadside repair.” Positive sign that he cares enough for other companies not to scam a customer. The expertise and professionalism from everyone at C&L is much-appreciated! If they give that kind of care to a complete stranger who may never be in that area again, I can only imagine that they would show just as much – or more – professionalism to someone who lives nearby and would be a potential customer. Kudos to a great place!I would give 10 stars if they were available.
Serving the Jacksonville Area.
From Business: National Truck & Trailer Repair, Truck Breakdown Roadside Assistance, Heavy Duty Towing, Commercial Truck Tires Nationwide U.S. and Canada 24 Hour Any Where Any T…
from the minute I called AAA till the time the driver showed up at my door was less than 30 minutes. the dispatcher, nick, and the driver, henry, was polite, courteous and professional. after reading all the reviews on here I find it hard to believe this is the same company. people who need a tow truck are usually in a bad mood anyways, so maybe that explains their bad attitude. but these guys were beyond courteous and professional. I would recommend this company to anyone in need of a tow company. but also keep in mind, sometimes tow companies do get busy. Jacksonville, after all, is the largest city in America, land wise. it takes a while to get around this city. so no company can be perfect in this particular business. but after dealing with them, I can positively say they are a professional, courteous company, from the beginning of the call, (dispatcher), all the way down the chain to the driver arriving in a prompt and timely fashion. great company to do business with. 5 stars all the way!!!!!
This is the company that was used for my Hyundai Roadside Assistance. I was pretty skeptical about using them from reading the reviews below and almost told customer service to send another company because of this. But, I was too aggravated at the time to deal with it anymore, so I gave it a shot. James was my driver and he was great. Yes, a little later than the ETA (by like 30-45 minutes). But he kept in contact with me through everything, which I appreciated. He was quick upon arrival and super friendly during the drive and delivery process. Would use again in the future if I had to deal with this again.
I give them 4 stars.It's unfortunate, but when our cars break down , we are under great stress, yet i realize that towe companies travel in wide radius. They can not humanely snap their fingers and be at our side when in need. Although it took a while to have my car towed, they kept in contact with me and were extremely curtious. It's to our advantage to be patient and wait for others to help us. The damage is done when the car breaks down. I'm grateful for the service and the friendly staff. We must show more gratitude and it'll change our attitude and perspective on the world around us. :)
If you have any reserve as to where to take your issues you won't after dealing with C&L Automotive. Being from out of state my son was having some noise from the rear end of his Toyota P/U . I called and talked to Fred on late Friday afternoon , by quitting time he had called me back with pictures of the problem and had my son dropped off at his apartment. The next day the truck was fixed by 12 noon and back on the road. Thank you Fred and C&L Automotive.
C & L Towing was dispatched by Hagerty Insurance to rescue our "broken" car. After Hagerty called to say they were on the way, the C&L driver also called to say he was on his way and would be there in 20 minutes and he was! He was extremely courteous, articulate, neat in appearance and efficient. Our car was loaded and on it's way in minutes. Thank you to Josh and C & L Towing for your courteous and professional service!
This is a great towing company that knows all the short cuts in getting you to and from your destination. They save the customer money by working with each client. They do it all from Towing, Roadside, Lockouts, fuel delivery, Tire Change.. You call, they do it all. The owner will do any and everything to make you happy. Hands Down a "Diamond In The Rought" if you use them.
Yesterday my husband and I broke down in Jacksonville, Florida. We of course had to be towed. We had the pleasure of meeting Fred, our driver. He was very professional, and at the same time, had a great personality. He took a lot of time not to damage poor old Betsy, and we sure appreciate him. He really did go above and beyond. Thanks again, Fred. Merry Christmas!
After my car blew a head gasket on I295 USAA facilitated a tow from Metro Towing. They arrived 15mins before their scheduled arrival and the driver was very cool even when he helped push my car up back to the road so his truck could hook it up correctly. Needingredients a tow is frustrating as it is and my driver helped get me out of the way and back home safely.
Getting into a one car accident in the middle of the night is scary enough! Superior showed up and put everything at easy! So very friendly and helpful, even asked if I was okay or injured in the accident! They didn't just care about towing the car, but cared about my well being as well! I would for sure refer this company to anyone for any of your towing needs!