I had been a long time member of Planet Fitnes. Everything was fine until my financial situation changed and no longer could afford the membership. I called in October to cancel membership and was told I can't do so over the phone, would have to go to the gym to do so between 8 and 5. I work, go to school and I have a 7yr old diabetic child that keeps me more than busy..time is not on my side and I work during those hours. I check my account only to find that planet drafted another payment PLUS LATE FEE and it's 2 days before Christmas. I called first and the lady working that morning was absolutely no help, she refused to give me a number for any manager and then assured me that the manager would be in that afternoon and would have her call or to call back at that time. I called back but the same lady lied and said the manager hadn't made it in. I end up having to go up there after work because I've been given the run around. I get there and a guy named Matt is there and he was absolutely nothing but RUDE and a BULLY. Asking why I signed up for a membership if I couldn't afford it? Saying I never should have signed up for membership going back and forth trying to argue with me. I told the man since money was removed from my account to call it even and terminate my membership to stop the Draft and he had the nerve to say I'd have to come out of pocket with more money to cancel. I flat out said that's not going to happen and asked for a manager. This fool told me no he wasn't calling the manager which was in earlier but didn't return my call, and he deals with this daily and there's nothing I could do. His USELESS coworker came in after the fact just to get security to ask me to leave because they couldn't think of any more insults or lies to tell. The whole time I was there, I never raised my voice or even cursed so to have security called was UNNECESSARY. I will NEVER go to Planet Fitness 103. HORRIBLE HORRIBLE PEOPLE WHO ARE CARELESS, BAD SERVICE AND MANAGEMENT!
Great gym, nice experience. Would most definitely recommend to anyone who needs to workout at anytime of day as well as having a variety of equipment.
I just e mailed to cancel my membership. I joined with silver sneakers. When I went in for the 2nd day, no one would show me how to use any of the equipment. a Man that was there from a higher level in LA Fitness showed me a couple of machines to use right then, but he said that was not part of their job! n You have to pay additional or for a personal trainer to get all of that I guess! What a load of crap!
Great place to work out! Excellent staff, clean work out areas and locker rooms. Great variety of equipment, spacious area.
Really clean facility and nice staff. Equipment is new and all you would need. Love the theater room as it kills boring time doing cardio. Trainers always have a good plan. Also the bonus for me is the daycare as my 4 year old is safe in a clean room with good supervision.
They had advertised a 14-day free trial and then refused to honor it. I had to like them on Facebook to get the 14-day trial, so when I said I was going to go back and unlike them, they hung up on me. They get one star for refusing to honor their advertising and being rude to potential customers.
Staff is O.K. so far. Not impressed with the manager. But more importantly the gym. I have been in many gyms in my life. I just can't complain too much, it's PF so yes the free weights dont' go passed 75lb dumbells but the machines actually can get heavy which I was impressed with compared to a 3 year old PF off Old Kings and Baymeadows. I actually transferred to this brand new one a few months ago and I have to say besides the parking this one is much better. It's not too big , they have more machines and a lot of cardio. It's just set up better than the other. They have two massage beds for the PF black card members and more machines in general. The other is just too big and not enough machines. Much better. I'll be going to this one in till I move some day.
I love it because you can go anytime. Excellent customer service and very clean very good machines .
I love that they provide child care services
It clean and huge. The staff is friendly and helpful. My physical trainer will give you all the attention you need as far as what areas you're trying to tone or lose weight. The atmosphere Is great!