I was online shopping for several weeks, when I came across a 2015 Dodge Challenger at Coggin Buick GMC in Jacksonville. Sad to say, by the time I was able to make a decision it was sold. But NO WORRIES, because I was working with an AWESOME salesmen "RYAN SELLERS" who got me into an even better car, a 2016 Dodge Challeger. Ryan had everything approved, prepared, and ready to go before I even walked in the door. Might I add, any concerns I had regarding the the price and interest rates, were adjusted within minutes by the finance manager. Ryan made me feel comfortable at the showroom. He guided me through everything, and answered every question I had. He even provided his cell number for any questions or concerns I might have after I purchased my dream car. I must say, after purchasing several cars, that this was my best car shopping experience ever. Nowadays, it's commonly seen that car salesmen just don’t do enough and their only objective is to get money out of your wallet. But, salesman like Ryan Sellers delivers an incredible service and gives a very pleasant experience. Coggin Buick GMC of Jacksonville now has another satisfied loyal customer.
Rude, trash! Where do they find such bottom draggers? They belong on the overnight shift at Walmart. Their manners are more suitable where they d…
Serving the Jacksonville Area.
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UPDATE: Turned out Atlantic Infinity was not to blame and I was getting ripped off by Stuart Ford. I took my car to an honest mechanic and he fixed it all for $240.00! The timing belt was fine and the A/C only needed freon.Purchased my dream car (a 2002 Thunderbird). I live in Port St. Lucie which is 235 miles away from the dealership. The car was a one owner 59,000 mile garage kept vehicle. The salesman assured us that the car had been brought in to their service dept. and had a rigorous inspection. We take the 235 mile drive home and the car looks & ran beautifully. 3 months after and about 500 miles into it (including the 235 mile drive home) it starts to run really rough. Also the air stopped blowing cold. We took the vehicle into Advantage Ford in Stuart, FL. to find a very long list of things wrong with it. The evaporator was bad, the entire dashboard has to be removed to the tune of $1810. The tires were marginal but the rear brakes had only 3 mm on the inside pads. The serpentine belt was cracked, glazed & had chunks missing out of it. Number 5 cylinder misfire and needs a coil pack & plug. The service guy at Ford said there was dye all over the A/C system so Infiniti knew it had a leak, so they probably charged it with freon so it blew ice cubes when we picked it up. He also mentioned that the car should have had 4 computer upgrades since 2002. The total estimate was $2,814.00. The service underwriter said that a prestigious dealership like Infiniti should certainly do something to help us out. After the typical run-around on the phone for 2 days the manager said sorry, nothing we can do. When I said I was told by the sales guy that the car was perfect and was told the car was thoroughly inspected. Apparently we have a different definition of perfect. I will never buy another vehicle from Atlantic Infiniti in Jacksonville and this is a warning to everyone thinking about it. Once your taillights go down the road you're on your own.
Excellent service And salesdepartment. They have always taken care of my car. Never a complaint. So glad I bought my infiniti from here.
This was the worst customer service experience I have ever had in my life. I got charged for services I did not receive and after trying to work with the service rep and his manager to get these charges removed they told me in some many words that they could care less and they were not going to do anything about it. It's a shame that they treat loyal customers this way. I guess I will take my business elsewhere.
Fields Jaguar on Atlantic in Jacksonville FL has the Worst service ever!!!!...My car has been there for almost 3 months and Ive had it for only 5 months total..Initially it stopped due to battery failure...Had it towed in July 25th the Service Manager Robert Schuging said that my car has a V6 bumper and that voided the warranty..They never touched it for 1 month..I towed it home then to Pep Boys for diagnostic then back to Fields Jaguar after the company I bought it from decided to pay for everything (a $400 diagnostic check)..After 2 months of back and forth with Matthew Broslovsky at Jaguar corporate we found out that it was not the case and my warranty is valid..Fields says its my battery and a hose (pretty sure its the recall hose that is only recalled on diesel engine cars..which mine is not) thats all..This should be paid under the warranty but they are insisting that the company I purchased it from still pay as opposed to what Jaguar corporate said that it will in fact cover..Go figure...On the 22nd it was to be done on the 25th...On the 25th it would be ready on the 27th...On the 27th it would be ready on the 29th..I was given a rental on Friday the 29th beause it was to be ready on the 2nd of October...Now guess what today its still not ready..Cindy Coleman the "service advisor" never calls me..No one gives updates...Nothing..Just excuses like "the guy who was working on your car was not in today"...Its been problem after problem..I just want my car back...I left a message with Mic Romero Location Manager and am going to email him and Garry Redig VP of Operations at email@example.com & firstname.lastname@example.org...Hopefully this will gain some attention, If not PLAN B!!!!!
Ever wonder why you hate politicians and used cars salesmen? Because they are liars, will look you dead in the face and lie to you. Told me the car I was buying was used by the sales manager's wife, found some paperwork behind the glove compartment that says it was a lease vehicle, gave name and address and other personal information. Liars! Public Enemy, can't trust them.
BEWARE!!! LIARS!!! Drove 5 hours to buy a Mercedes advertised as "No Accidents". Bought the car and as we were getting the paperwork ready I asked to see the Carfax. As I looked at the carfax I realized the car had a SEVERE accident with major damage! They told me it was clean! The dealership & sales team are trash. Total ghetto! TRASH! DO NOT TRUST THEM!
Fast service department, came in for my first oil change. Happy with the service. The service area is clean and cozy, there is free popcorn and a Soda machine ....
This was a great car buying experience. Dan was professional and helped us make a good decision. Highly recommend!!!
Horrible experience, stay away from this dealership. Just for the record, I have leased and purchase not one but many vehicles in my life time, my last 2 being Hyundais. Went to the dealership at the end of the month on Memorial Day weekend to trade in my current Hyundai and get into a new one. So you would think that as a return customer they would be a bit more receptive to sell a vehicle. Long story short, after hearing (from the salesman) numbers that did not quite make sense I decided to make a call to another Hyundai dealership to see if they had the vehicle we wanted in stock. What happened next shocked me. The manager got offended and asked us to leave and take our business somewhere else saying that we were wasting their time! Since when is the dealership's time more valuable than mine and when did price checking become wrong? It was obvious that they were threatened by other dealerships prices and instead of offering to match any prices we might have found, they asked us to leave. So we did and found a much better deal in St Augustine.The person responsible for this was not the salesman but the actual sales manager (or possibly store manager), a heavy African-American guy with a snappy personality. WRONG ON SO MANY LEVELS!!!!