Now that we are at the final stage I want to take time to thank you for all you have done to make this the most seamless personal business process I have been through to date. From the beginning of our working relationship, you have been completely organized, have responded to my questions in a timely manner, have provided all information I needed to give me the 'comfort' level I required to follow through with this refinancing process, and you have, at times, given me the distance I needed to think things through on my own and break ties with other firms I was considering working with before proceeding with you. (That was something ethically I felt necessary to do before proceeding with your firm as you well remember.) I have been very pleased with the way you have handled my refinancing. Thirteen days from the day I said I would go with you and your firm to the day I closed on my refinancing. I am very impressed that you remained focused on each date along the way. You kept me focused on returning each and every document required to you in a timely manner to keep the whole process on track. If this was a football game, I would say, 'You are a great coach!' I also appreciate your 'out of the box' thinking in that you suggested I speak with Jessica concerning my insurance. In doing so, as you know, I am changing auto insurance and saving another significant amount of money per year. Thank you for this as well. I wish you well with your 'Feeding the 750 Families' project (I hope I got the number correct). I wish you and your firm well and much success in doing such a gracious and needed project. Our country and economy is in such a state that people, people, are hungry and suffering on a daily basis. My church is also involved with a project like this (only on a much smaller scale). I will think of you and your company as we work on our project at church. I hope we both reach as many families in need as possible - there are so many out there! In the end, I feel like I am losing a friend.. Take care, Billy and sincerely...thank you so very much for everything! You are great! You are very skilled, are a very personable man, and do your job very well.
4605 Post Oak Place DrHouston, TX 77027
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I would like to take this opportunity to thank LATISHA for the exemplary manner in which she handled my loan. I was under a great deal of stress during the time I contacted your company. Latisha was a STAR. I did not have to worry for one minute because she kept me informed every step of the way. She handled every angle for me and went above and beyond what I would have ever expected. Further, (and to MY good fortune), Latisha and I became friends! The other companies I was dealing with (three) became extremely obnoxious when I told them I was settling with Foundation Financial Group. Their loss... Do something right in this world and 3 people hear about it; do something wrong and 3,000 hear. I will make sure everyone I know hears about the unprofessional manner of these companies and how I was treated. They were "right there" when I was inquiring about refinancing; they were highly unprofessional and one company (a MAJOR company in this area) was outright obnoxious when I said I was settling with FFG. As young as Latisha is, she displayed more professionalism and KINDNESS that the other three companies combined. Be glad she doesn't live in this area -- I would snatch her away to work with me! To tell the truth, I would have even gone higher on the loan - ONLY to deal with Latisha. She IS that good. I would hope that you would pass my comments on to her and COMMEND her for a job well done. She has gone above and beyond my highest expectations. She is definitely an asset to your company and she would be an asset to ANY company she where she might work in the future. I have no clue where you got her from, but I would like to have someone of her caliber working for me! I would hope that you will consider adding my comments to any - and I mean any - form of advertisement for FFG. I only ask that you keep my address and phone number confidential. I am extremely fortunate to have encountered FFG and especially Latisha Lezama.. I will HIGHLY recommend FFG to my friends and will most certainly tell them to contact Latisha if they expect GREAT satisfaction! ------ Ruth A.
My Husband and I were looking to refinance our FHA loan and really had no idea who to call. My husband tried to contact some people but they really were not helpful. Our original loan was with a big bank and we couldn't even get them to do the right thing. It was almost impossible to get someone who would return a phone call or who even knew what they were talking about. One day my husband was speaking with a co-worker who was also looking to refinance their home and they suggested that we contact Kevin Brady @ Foundation Financial Group. We figured at worst case, we will make a call and get no help. Boy were we pleasantly surprised. Not only did we get a call back from Kevin, but he actually called us back at the exact time he said he would. He spent so much time with us that he was the last one leaving the office that night just to make sure that all of our questions were answered. We will never forget the time that he took with us. He was very knowledgeable and helped us to understand a lot about the whole refinancing process. The thought of refinancing was kind of scary and we didn't know how much or how little was involved but Kevin really took the time to walk us through everything and get the process to run smoothly and quickly! It used to be that you would call someone and they would care enough to want to help you. That is not the case anymore. It is a rarity that you can walk into a store, bank, restaurant or even call up for customer service and the person on the other end is willing to do their job, let alone care about you as a person. Kevin not only does his job but also cares about the people that he is trying to help. It was an absolute pleasure to deal with Kevin and we will HIGHLY recommend him to anyone that we may know that is look to refinance or even go through the mortgage process for the first time. We didn't have the pleasure of knowing Kevin for our purchase, but boy do I wish we did!! Kevin's dedication to what he does is refreshing and I just wanted to let you know that you have a wonderful employee in him.
Megan, our experience with you at Foundation Financial has been nothing but positive. Unlike a majority of lenders, you took the time to listen and understand our financial situation. We felt you gave us a recommendation that would benefit us because you understood our objectives and goals. At no time did we feel pressured or rushed into a decision. You always made the time to explain and discuss concerns that we had. I was skeptical, but you were right when saying that this process was going to be as stress free as possible. I loved that you always made yourself accessible and returned our call or emails in an extremely timely manner. Your professionalism and lovely personality are a rare commodity in today's business world. You are truly an asset to Foundation Financial. Tammy was also a pleasure to speak with. As a front person for Foundation Financial, it was evident from the very first conversation we had, that this was going to be a different experience than what we had been encountering with other lenders. We are very pleased that we pursued discussions with her and ended up with a extremely positive experience with you! We thank you for your hard work and dedication in helping us refinance our mortgage.
I would assign a single star rating to this bank if not for the people who work there who are typically courteous. I have been banking there for almost eight years; initially they offered a high interest rate on their "Treasure Checking" (about 4%) providing their requirements of 10-debits and 1-automatic withdrawal were met, entirely reasonable given the interest rate they provided at the time so they could build their deposits. Since then, they have systematically reduced the rate. Additionally, if all requirements are not met, the interest is a paltry .03% which is somewhat of an insult. The final straw arrived via their recent announcement that they now require twice as many debit transactions (20) to qualify for their already reduced higher tier rate. No thanks-- when I start to feel that a bank benefitting from my capital has policies which approach being punitive in nature or which require too much effort to satisfy, I'll take my money to one of the MANY better alternatives available today. Sayonara FirstAtlantic!
I want to thank you Stacy for being a great mortgage specialist and helping us with all of the ins and outs of the application process. Your expertise and knowledge of the process was a big help and made it easy for us to put the application together and ready for submission. We also appreciate the extra mile you went to make sure we had all of the necessary documents well ahead of the time they were needed. There was no crisis management involved during any part of our application. The closing was an easy process with no delays or surprises. We will recommend you and your company to our friends who may be in the market to refinance their homes. Thank you again and we wish you well.
Hi Jeff, Mike and I are very grateful that you made it so easy for us to get our 3% 10 year mortgage approved by Foundation Financial Group last month. You made the loan process so efficient and speedy. It was truly a joy working with such a pleasant person like you who gave us such outstanding service. You were always available to answer our questions and made the process very clear to us. You made the process easy to understand and you were always easy to reach. I felt you did everything possible to ensure that our loan was processed quickly and efficiently. Foundation Financial Group is very fortunate to have you on its staff because you were so easy to work with.
When we decided to refinance our home mortgage, we did not contemplate doing so with an organization and individual located in Florida. However, working with Zachary Cumming turned out even better than working with someone locally. Not only was he professional but also highly personable. The process to be followed was clearly laid out as were performance expectations for both parties, and he was invariably available to answer our questions either by telephone or by e-mail. All in all, working with Foundation Financial Group and, in particular, Zachary Cumming was a very pleasant and productive experience.
I can't thank you enough. Working with you and Foundation Financial Group has been sooooo much easier than working with any other financial institution I have dealt with. Your "competitors" often had me questioning my own sanity and faith in the human race as a whole. You were a shining beacon of hope while navigating the turbulent waters of the financial ocean. The word "hero" gets overused so much today. Athletes, singers and reality stars aren't heroes, but you, you Mr. Gilchrist are my hero. You are the wind beneath my refinance wings.
Amber, you are a delight to speak to and to work with! You were always pleasant to deal with (and my husband can be difficult at times). It was easy to work with you and Foundation Financial Group from day one; you always had the right answers for our questions (I say "right" because David was sometimes so difficult...you satisfied him, and that is a BIG deal!) We are very satisfied with you and Foundation Financial Group, and will, obviously, tell others! Best of luck in the future, personally, and in business!