Our employer recently switched its contract from Avis to Enterprise. Based on the first experience I wish we had stayed with Avis. The policy of "we will pick you up" adds a lot of extra time to your travel time waiting to be picked up or being dropped off. With Avis I could park my car in their fenced compound and drive off with the car without having to wait. Also, the car was not cleaned properly for this trip. We found a Doritos bag underneath the seat and a plastic cup. The front windshield was so dirty on the inside that when driving at night and oncoming headlights it was difficult to see. About 1 hour into the trip the "Maintenance Required" light came on and stayed on-- not sure what the problem was since we could not find a car manual anywhere in the vehicle. Luckily we made it back without any problem. I think Enterprise has a ways to go to match the service we received from Avis.
11101 Nursery Fields DrJacksonville, FL 32256
From Business: Enjoy fast and easy car rental with Enterprise Rent-A-Car at our branch in Jacksonville, FL. Just one of the 7,200 branches in over 30 countries helping with your…
If ever I try to rent a car I would want to deal with the Best Manager by far Darius Smith at Southside location at Nolan, Mr. Smith goes beyond his job duties. A pleasure to meet a person that exceed my expectations. When ever I have had my car in for service I would always have to rent a car for whatever reason beyond the service dept. control. Mr. Smith has attended to my personal need. He shows knowlegeable and personal touch in how your needs are met. Would recommend him to my family and friends who come to visit on occasion. Knowing he will take personal care of your needs.
If your not an Emerald Club member, go onto their website and become one, it's free. Love that I can just get in my car and go, no lines to wait in, no paperwork to fill out. Saves you so much time. YOU choose your own car. I have used other rental agencies that have been a few dollars cheaper and I will never make that mistake again. The customer service from National is far superior to the others, their cars are cleaner, newer and just overall a better "Car Rental Experience". I have always been very pleased with the overall service of this company.
Alamo at JIA was amazing. Fast & friendly customer service. When I got to the garage, the greeter "Elisa" was so nice. She helped us locate our car, loaded up our luggage & even told us about a great place to get our lunch! She is what Customer service is all about. Upon returning Robin was very courteous and asked how our customer service experience was and thanked us for choosing Alamo! I will definitely rent with Alamo in Jacksonville again!
I have other Enterprise RENT A CARS closer to me but I will only go to this location as their service and communication is outstanding. They were very responsive and professional. This location does their job with a passion. This location mirrors what your media advertisement portrays - Truly caring about customer needs. Your new manager is outstanding! When the opportunity arises consider putting him in for a promotion!
Alamo is a great rental car company. This location had the self-checkout machine out but the staff attended me promptly and I was on my way out. The vehicle was not at the spot they told me and I had to look around for a little bit. Only because of these two small issues I don't give a 5 star. The car was great, clean, comfortable, and well priced. I always rent Alamo.
Great and friendly staff who went out of their way for me to be able to rent a car so I could make my regional convention in Kissimmee FL. Every time I need to rent a car, it will be with Enterprise, and no other car rental company. Each time I have had excellent service, so why go anywhere else? Not I.
I have rented one of our own vehicles during 4th of July to travel to the Golf of Mexico and I am proud to say that i was impressed with our rental units with no problem or hassle. Please visit our showroom and select the car you want to rent for daily use ,pleasure or business
I had a rush , car in the shop unexpectedly so I had to call for a car pick up in 30 minute time frame . They were helpful and accommodating . They didn't have the size I was requesting but they had a few options for me to choose from.
Never, ever have I had a bad experience at enterprise. The good folks at the cassat avenue branch are so wonderful to work with! Very professional and personable. I always leave there happy and well taken care of!!