I left my car in this lot for ten days with no damage. I come back after the 10 days and in a hurry to get back to school, I realize I had damage to my driver side mirror and door. Not to mention I had less then a quarter tank of gas and came back to a half a tank of gas and both of my trip meters were completely different, which is impossible because I always clear them both at the same time when I get gas. This means they took my car off their property and put gas in my car. I am now somehow responsible for their carelessness. I tried to leave this review on their website and inserted my reservation number in and come to find the reservation number is invalid, also meaning they cancelled my reservation number in an attempt to prevent me from giving them this horrible review. I own up to the damage I have personally caused to my car and this was not my doing. This company is all around shady and frankly criminals for using my car for anything other than parking my car. The woman Heather was extremely rude as well. I will NOT be going back. STAY AWAY FROM THIS COMPANY.
Alamo at JIA was amazing. Fast & friendly customer service. When I got to the garage, the greeter "Elisa" was so nice. She helped us locate our car, loaded up our luggage & even told us about a great place to get our lunch! She is what Customer service is all about. Upon returning Robin was very courteous and asked how our customer service experience was and thanked us for choosing Alamo! I will definitely rent with Alamo in Jacksonville again!
Awesome and convenient service picking up and dropping off customers. I'm a regular customer and Enterprise employees will bend backwards to accommodate my needs.
Enterprise has always given me prompt and professional service. Some of my reservations have been last minute, but they have always been accommodating. Thanks!
I had a rush , car in the shop unexpectedly so I had to call for a car pick up in 30 minute time frame . They were helpful and accommodating . They didn't have the size I was requesting but they had a few options for me to choose from.
I recently rented a car from this location after being rear-ended by another driver. My vehicle was in the auto shop for nearly two months and I rented the vehicle for that entire period. Because at the time of rental, it was not known how long the repair would take, and because I was awaiting responses from the other driver’s insurance company, I was told by a Hertz representative that I would be billed for the rental. At the time of rental, the Hertz representative also strongly implied that the Hertz Loss Damage Waiver was required for the rental, and since he had been in communication with my insurance company (State Farm), I trusted that it was needed for the rental. Shortly after returning the rental, I was charged — not billed - $1400 on my debit card; money that I needed to pay the rent on my apartment. Of that $1400, I was charged over $1100 or an absurd $21/day for the LDW on a vehicle with an MSRP of just over $12,270. I essentially bought 10% of that vehicle for nothing. Now the other insurance company is refusing to pay for the Loss Damage Waiver coverage. This company has flat-out robbed me. The employees have lied to me, scammed me, pushed services that they were fully aware I did not need. I will not be using Hertz again in the future, and I am contacting the corporate office to express my frustration.
It is always a pleasure to deal with National. I am an Executive member and am very glad I just stuck with one car rental agency
I have other Enterprise RENT A CARS closer to me but I will only go to this location as their service and communication is outstanding. They were very responsive and professional. This location does their job with a passion. This location mirrors what your media advertisement portrays - Truly caring about customer needs. Your new manager is outstanding! When the opportunity arises consider putting him in for a promotion!
WARNING...DO NOT USE U-HAUL FOR TRAILER HITCHESI had an appt. for 1:30, and dropped the Higlander off. They called me just before closing at 6:30 and said it was ready. I went to pick it up and there was no ball for the receiver and no wiring. I flagged the guy down as they were now closed and asked where my wiring was. He opened the back and said "there it is". To my astonishment, he had gone in through an access panel behind my tail light to change bulbs, and the 4 wire hook-up was just hanging out.I was furious, but I won't go into all the details. I told him what a cob job it was and he said "that's how I was trained to do it", to which I replied "you were trained wrong". A friend told him "I don't even think its long enough to reach the hitch", to which he replied, "Oh yea, well you'll probably need an extension". The place was closed and there wasn't anything I could do about it then so I left.When I got home I took the cover off and started to pull out a mass of wires. First I found and unconnected ground, then more leads that hadn't even been stripped, and finally the rest...nothing had even been connected, just stuffed into the opening.While I was relieved that he hadn't hacked my car wiring, I was incredulous that to him it was completed.I took it over to Cannons this morning to have the "correct" wiring harness installed and they called me back...it gets worse. The mechanic showed me that the U-Haul hitch has no tab welded to it to install the wiring harness to, and that he could do a much better job than U-Haul but it couldn't be installed to the hitch. Then he showed me how U-Haul had wired the power lead from the battery. There was a wire coming from the battery running underneath the car, poorly if at all secured with wire ties and in places just hanging down where it could have been snagged by road debris. It terminating in a mass of wire tied up behind the bumper. Check out the wire hanging under the axel.I told Cannon's to take it all off and do the job right.
Staff was great. Vehicle was clean and ready for me when I got there. Great business to deal with.