Absolutely the worst customer service experience I have ever had! My insurance company called Metro Towing for me at 1:30 pm. I was told it was going to be an hour. An hour later, they told my insurance company that due to an accident and weather, it was going to be another hour. So I waited another hour and called Metro Towing directly. The woman that answered the phone was extremely rude and told me it would be "at least" another hour because my service provider broke his foot. So I asked since I was waiting for two hours if I could be moved up the list and she told me that's not the way it works. I told her it was ridiculous and she said, "That's life."Needless to say, I called my insurance company back and told them to cancel the service and get a new one. The second service, Auto Store Towing, was fantastic. They showed up within the hour of the call (5:00 pm) and got my car to the service shop by 5:30 pm. As I was on my way to pick up my car at 6:30, I finally received a call from Metro Towing that they would be at my house in 10 minutes. Thank you FIVE HOURS LATER... Whatever you do, do NOT use Metro Towing.
This company doesn’t even deserve the one star I have to give them! I’ve been waiting for almost 3 hours for them to come tow my truck. My insurance provider selected them and I got an email saying that they would be here within 45 minutes. After an hour I called and the person in the phone said the truck would call us. No call. An hour later, I called back and the guy on the phone said the same thing. Again no call. Another 1/2 hour later I called my insurance company; *they* called and were told the truck was finishing up another job and would be here in another 45 minutes. And they couldn’t tell us that the two times WE called? Completely unacceptable.
Not pleased at all. My roadside assistance (USAA) dispatched them. I called them, at the request of the cops, to see how long it would be. The dispatcher, in an extreamly rude tone, said they would get there whenever they could and hung up on me. After waiting 30 minutes past their ETA they gave USAA, I called again and they kept picking up the phone and hanging it up. I had a different company dispatched. Metro deffinatly was unable to serve in time of need. Sad. They don't deserve the star I had to give to write this.
Great service , on time and friendly. I strongly recommend this company to my friends and family .th
DO NOT USE THIS COMPANY, THEY ARE THIEVES!!! If I could I would leave no stars. My insurance company hired them to move my motorcycle from the police yard to a dealer. When I checked the bike at the dealer I found out that Ronnie, the driver, stole a leather jacket, soft side cooler, toolkit and a flashlight. I complained to the company and the owner, no response, they acted like it is normal business.
They really care about their customers and your vehicle. Highly recommend!! Professional service. Friendly atmosphere.
Arrival time kept changing, over 3 hour wait. AAA needs to find a more reliable service! Second time they sent these clowns!!
Ronnie just got my car put in the exact spot in this condominium complex. Prompt, came immediately. I am home clear on a longer tow and it is five minutes before my eta for them to even get to my wifes stranded car. I was so nervous after I saw the reviews and told the state farm agent as such. I was wrong. This was the best roadside I have ever had. Professional, great job, amazing. Its been a good night that everyone else here had a bad experience Im glad mine was spectacular. Metro Towing has a good guy.
They are awesome, helpful, friendly and a timely service. I recommend them to all of you.thanks for hello me jax discount towing.
I agree with the rest of the reviews. HORRIBLE customer service. Like others, I was referred by my insurance company and they were told 30-45 minutes by this company. Keep in mind that I was in downtown Jacksonville and it was getting dark at this point. I called and was told that he didn't have a record of my car and once I said, my insurance company called you, he started back stepping then told me at least another 30-40 minutes. I waited another hour and called again. Someone finally showed up after 9:00 and my insurance company called them well before 6. I will NEVER use this company again. The only good thing was that we didn't have to pay anything out of pocket. With all of the BAD reviews, I am surprised that insurance companies still use them. Stay away from this company if you can!!! But if you have hours to waste waiting, this is the company to call!!