I would go somewhere else for Any flooring needs.Me and Wife both have had contact with this business about options for floors in our home and busines bulding.There reps that we visited with were unprofessional and smelled of alcohol. We had also talked on the phone for some assistance for our flooring needs were treated as phonerudness.We would recommend TO USE A DIFFERENT BUSINESS
I shopped the store on beach Blvd in November. They have a HUGE selection. I brought a small piece of the carpeting that was on the stairs and landing trying to match something. I had been to many other carpet stores throughout Jacksonville and St. . Augustine. I almost gave up. BUT upon entering the store Will was very patient and had several suggestions that were going to work, blend the color and look perfect. After 45 minutes I trusted his judgement and bought the carpet. Every time I walk by the stairs now I wish I could do all the other bedrooms in this beautiful carpet. I am so pleased with it and get tons of compliments when people walk in the front door.
Mandarin Carpet Design Center was GREAT and extremely FLEXIBLE to work with. We searched for the right tile for over a year. Mandarin Carpet's prices were fair....but even more importantly, their install was FLAWLESS. We worked with Lisa who helped us with design, came to our home for measurements and sent us home with many, many samples (some of which we had for weeks). This was a large tile job, almost 1,800 sq feet of tile. We settled on an italian porcelain tile, with a larger wood plank look. We could not be more pleased with Mandarin Carpets (Lisa's help) and with their amazing installer (Santiago). The install was efficient and they cleaned up very well. We searched pricing and selection with well over 8 stores in Jacksonville. Finding the right quality product was one thing...but an experience installer is just as critical. Mandarin Carpets exceeded our expectations with both product selection (which they can get just about anything in) and their installation process. When you compare prices, make sure you are comparing the quality of the product as well. There were cheaper tile options but of lower quality. Pictures below; we've received so many compliments (home is fully renovated and painted post pictures). We'll be back to Mandarin Carpets Design Center soon for a back splash for the kitchen! Thanks, Lisa and team!
I have been shopping at Floor Trader for over 15 years now. Everyone has always given me exceptional service and great pricing. Chip Cookston has been my "go to" salesman for the past few years and he's been awesome. He has gone above and beyond on a few things over the years that NO WAY would some other companies and employees would consider! Thanks Floor Trader for all you do!!!!!!Chrissie Baxley
The people were great. Ordered the flooring we had our own contractor to install the flooring. The reason why I give it only one star is that we needed stair nose and they had to order it. We were told that we would get it before our contractor had finished installing the floor. But now it has been almost a month of waiting each time we call they say it will be next week to be delivered. They are not following what they say. Our contractor had to leave part of our floor undone. They keep putting us off.
Mark was awesome!!! Never been to a store where they had such an awesome customer service. I'm sending everyone here. :)
The worst experience I have ever been through. Please choose another company they are a nightmare!!!
If there was option for 10 stars, I would have picked 10 stars.Let’s start with the company I was going with. We set up an appointment to drive down to St Augustine to see some floor samples, and we drove 45 mins to get there. Just to find out that all of their main floor samples were not in the store because it was being shown at a local Home Improvement show. I wish they would have told us that before driving there. Either way we set up an appointment to have our floors measure. An hour before they were suppose to show up, he called me to tell me he was not able to make it, and that we needed to reschedule. That same day my wife I decided to visit The Floor Trader of Jacksonville on Beach Blvd. We didn't have an appointment. We just walked in and from the very second we walked in Scott Burton greeted us. We told him that we know that it's near their closing time but we just wanted to look. Scott said not to worry about closing time, that we should take our time and ask him any questions we have.. So we did.... Long story short, we walked out of there with the PERFECT FLOOR (Tiger Wood) and an awesome Finance deal. The installer (Justin) was at our house the following day to measure. WHAT A PROFESSIONAL GUY.. A week later his crew installed my floors... AGAIN WHAT A PROFESSIONAL group of guys.. What Justin includes in his Standard square footage price. Other companies will charge you extra for. These guys were awesome !!!!!!!!!!!!!!!!!!!Again 10 stars…. If you think you will get better service by paying extra at one of these private floor shops. THINK AGAIN… The Floor Trader of Jacksonville is much better. Thank you Scott for your EXCELLENT customer service, Justin (floor Mgr) for the financing options and thank you Justin (installer) and crew for a wonderful job.
Between Chip, my salesman and Richard & Nate, the installers, this was a great experience all around! My wood floors look absolutely fabulous! I would definitely recommend them for your flooring needs!
Not good at all, they recommended a painter after they did the kitchen floor - this guy took payment, never came back- Mandarin Carpets, ignore my complaint, no good for business.