The worse experience. I will not recommend this place. Poor custumer services. They are rude and disrespectful.
We have been cricket customers for at least 2 years. My husband has since had to replace at least 5 phones so he decided to buy the cricket insurance for the last replacement 3 months ago. At no point in time did the sales representative mention that a deductible would have to be met before the phone is replaced. The deductible in addition to what he has paid in insurance thus far is equivalent to the cost of the phone. Today when he went in to this Cricket store, where he bought the last 3 phones, he was met with nothing more than poor customer service. Of course the person who originally sold him the phone is no longer employed there. Yet, the representative he did deal with insist that the insurance deductible fee was definitely mentioned 3 months ago by the ex-employee (even though she was not present) and that she even mentioned it when we were there this month to replace my phone. Not only did they blatantly lie to his face, but did not have the slightest inclination to help, and even asked him to leave the store.
Tried to return a defective phone within 30 days of purchase. The manager (John) refused to help me. Tough luck was his approach. Off to Cricket we go!
They do really good work. Cheaper than replacing the phone. Fast too. I always recommend them to all of my friends and customers being that I work in the wireless industry.
Today they set an appointment with me for 9am...but they don't open until 10. Typical for this location. Every time I stop in here (wish I didn't have to, but they sold me my phone), the employees are unprofessional and have no solutions for their customers problems. I have seen more than a few people leaving in a rage, cussing at the employees. Stay away from this branch!!!
I dislike the customer service at your Argyle store Jacksonville Florida 1000% that young lady is very incompetent she would not give her name she's unable to make a simple payment she's inexperienced very incompetent everytime I go to the store is always an issue with both of the females that work there.I've never had a problem on your office on 103rd ever or on Wilson location ever but this office need to be retrained all the way to the manager that run office Mgt my name is Terry Wright please do not hesitate From the manager to the two female employees extremely incompetent at this location.( I would give this story overall F)8540 Argyle Forest Blvd STE 4, Jacksonville, FL 32244
I had walked into this store an hour before they closed. I was tiered and frustrated because I needed a new phone that night. I was pleasantly greeted by Avery & Stephen, after telling them what happen, what I needed, they went strait to work. They where extremely helpful and delightful. Not to mention very patient. We were having difficulties with getting my number changed from my previous network. They stayed open a hour latter with excellent customer service to make sure I got my phone that night. These two men are examples of what real customer service should be. If you want great service and knowledgeable people I would recommend this store. I had such a good experience I made sure to tell anyone looking for a new phone to come to this store.
I would highly recommend this store. The staff is very knowledgeable and helpful. The answered all my questions. I had a problem with my phone and they helped me a lot.
My husband and I were here yesterday to switch our phone service. Charolette helped us and I cannot say enough about here. All the problems we were having she was on top of it, she knew exactly what to do! She went above and beyond her duties and I have never had such great customer service as I did there. If you go with cricket as your provider go to the south side store and ask for charolette she will,put your mind and wallet at ease
Bought a phone tonight and it was reported as lost or stolen. Going back tomorrow for a full refund. This is a display of bad business practices. Had to give it a star just to submit