You get what you pay for! We purchased our carpet from these guys a little over a year ago because they had the lowest prices in town. First red flag was having to ask them redo the installation after they said they had finished because the edges looked horrible and the response was that this was as good as it was going to get. Well, after insisting, the did it better but not perfect. After walking around on the carpet we felt a gap in the padding under the carpet the ran the whole width of the room. We called them up to come back and redo it the same day. The did but overnight a bubble in the carpet formed. We called the main store again and we were told it would be several days (meanwhile our bed is apart in the living room) this time before someone could come out, so we escalated to management to get someone out right away. This time they relaid the padding and removed and reinstalled the carpet, but insisted that the bubble was our fault (nevermind the previous carpet was in the house for twenty years without a problem). This seemed to do the job until a year later when another bubble formed. This time they refused to come out as it was a week past the one year warranty and demanded money instead. If you can't install it right after three attempts, why on Earth would I pay you to come out and do it a fourth time? Save yourselves the headache and future expense, pay a little more to have it done by true professionals!
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Best flooring store in Jacksonville, hands down. Best prices on carpet and installation I’ve been able to find since the 90’s. Superb service. If I could I would give them 6 stars!
"Wonderful Experience at Gator Carpet. Could not be happier with the price, or the quality i recieved throughout this entire process. my new Carpet is Beautiful! Thank you Gator! " Cindy Green