Tina Johnson is very professional and thorough. Her communication was great because she was always available. Thank you
Love the service department your manager and staff make me feel like a regular person and not a numb skull
I talked with them online about a vehicle then they stop responding when I ask to take a look... Afterwords I decide to show up during their listed lot hours to take a look at it. I get there and their hours are diff than online. I call their number and ask "I'd like to take a look at a vehicle you have on your lot" before I even get to say what car out of 60ish vehicles posted I get a reply "Car on lot not for sale" CLICK. He hangs up without even letting me say what vehicle or even a bye. Very rude and not a way to run a car dealership... Especially with someone who has cash in hand.... Guess you don't care about your customers.
Had an appointment for service. I was there on time and my vehicle was taken back promptly after my service advisor took down my info. I elected to wait for my vehicle and my advisor took the time to advise me of their progress on my vehicle. I was in and out in an hour and a half and that included a wash.
My Salesperson, the Store Manager, and Finance personnel, were a pleasure to work with. They made me feel welcomed. They were very polite and professional. They made my experience a joyous one. They were attentive to my needs and wants. I'm over joyed with my purchase. Couldn't be more happier. BIG Thanks to Kushner, Aiden, and Richard.
I want to tell you a story about what happened to my brother. I recently bought a Mercedes Benz ML 350 for $ 11,000 and gave the man if it could be called the amount of $ 10,800 and they gave him the documentation which reflected another amount that was not what he had paid for the car. During the trip home, the signs that indicated the car's problems, in addition to the Check-in, did not go away and for this reason he wrote to the owner of the dealer to ask for an explanation and never again answered his calls or messages and that's why my brother went back to Jacksonville to see if he had a solution when he got there the man was not there and it was not even to talk to him about that problem. At the end I returned to his house and last Saturday we went back to talk to the man and when we arrived we explained that we wanted to make a deal to return the vehicle and that he even returned less money but he did not accept it and everything was because he knew that the car He had problems and the hidden because he is a bandit, swindler and dishonest, who usually do this to customers as reflected in some reviews.The moral of all this is that they should not visit that dealer unless they want to buy vehicles with problems that hide the problems and then they are not responsible to solve it, besides that Mr. Oerti Stermilli is a fraudulent and swindler who must pay for what He does and also his behavior showed traits of discrimination towards us and he himself does not seem to be an American if not an Albanian by his name and his features. A tip for anyone who wants a vehicle that they do not buy in that dealer because it is not worth it for the lack of professionalism and for being fraudulent that they do not give the proper documentation and even allow them to leave the dealer with badges without registration and without the title .
This story happens last week, on July 16, 2018. My better half lost my phone on the beach. When we got to the airport he realize it. Sure, I called My Metro from his phone to suspend my number. In the same time, a good Samaritan found my phone and text my husband about. One second after receive the text, stupid guy from My Metro suspended my husband number instead of mine. So, we are lost in Jax, with no phones, knowing that I can have my phone back ( with all my pics) and knowing that we have a plane to catch. Found my way to this Metro location, close to Jax on Max Leggett Pkwy. Two nice guys working, connected me to Metro immediately , un-suspend all my phone lines, Done.And Miracle happens: Terran decided to drive us back to the beach, to grab my phone and drove us back to Jax, just in time to catch the plane back to Indiana. Talk about customer service...Now, I can brag about his kindness, about his customer service attitude, about his willingness to help. And he does deserve all this. But I also can say, thank you God that you have him working at this store and, gave him the wisdom to help us. Terran, God Bless you and your Family.Sincerely,Ann and RandyIndianapolis, Indiana
This is the most unprofessional car dealer I have ever dealt with the old ass man using racist terms got mad because I found out they were trying to scam me. I've had the car a month and they never registered the car, the old ass man is a racist and Brooke is becoming the the same. Please do not deal with these people it is a night mare, if you read this please post it on every media that you can. These people do not need to be in business
Hi, we bought car from here about around year ago from here and it within a half year had been nothing but trouble. First off we asked the salesman before bought if it ever was wrecked and if had any salvage title they said no and never wrecked. So we trusted them since seemed nice and honest and with in 24 hours engine overheated and they had replace it but they tried many different attempts to fix the miss fires and shaking and overheating before a month later having to replace engine with another used one. Plus then we paid to have car fax and said car was in a wreck and hit hard in rear of car at 60 mph per hour which they said never wrecked, and bottom of car seats that are metal rails move seat up and down are full of rust never seen that on any car before that I have owned. Plus many other car problems. So I paid 10,000 for this car and needed another engine again. Don't buy anything from this dealer. Plustalked to there mechanics who tried fixing car and they said they never saw car to look at before it was sold to me. So they just sold me car without seeing what was wrong first. Later even a sales guy told me that car never was seen. Shame on this dealer
this real estate company is top notch they are very professional never had an issue that negative review is obviously someone who didnt follow the rules in some way. im telling you this is a great place to rent from. They are surely NOT scammers in any way shape or form