Called them because a neighbor recommended them based on a positive experience they had. They came out, showed up early after calling to let me know they would be available earlier if that suited my needs. They checked my carpet and analyzed its condition after I advised them of potential pet damage. Because of the extent of my pet damage, they advised we NOT proceed with the carpet cleaning. They advised I would not likely be happy with the result. They advised me of my options going forward. MOST OTHER carpet cleaning companies would likely have gone ahead with the cleaning, charged me a couple of hundred dollars, and left without any concern for my long-lasting satisfaction, blaming my problem on my animals and going on to the next job. I am VERY happy with the service I received, even though we were not able to do business today. We WILL do business in the future. I strongly recommend Bold City Carpet Care.
8110 Cypress Plaza DrJacksonville, FL 32256
From Business: Advance Oriental Rug Service is located in Jacksonville, Florida, and specializes in the sales, repair, cleaning, and restoration of antique Oriental and Persian …
What a great company - they came out to the house and restored our 8 year old rugs to like new condition. We had two companies come out before and w…
LOVE THEM!! I found this company just by googling carpet cleaners in jax. The website seemed friendly, honest, upfront pricing, etc. So I made an appointment. I had fostered 3 black lab/ bull terrior pups on a whim bc they were going to get euthanized. Unprepared, I brought them home. The puppies destroyed my house needless to say. I cannot even describe what they did to the carpets. Batts Carpet Cleaners let me reschedule my first appoointment with no hassle bc I had not found all pups a home yet and didnt want to clean carpets just to get re-soiled. They were so professional, prompt, kept me informed about house while I was at work. They did a WONDERFUL job!!! I cannot even tell there was ever an animal in the house! I definitely recommend them !! 5 stars!! April, CSX
I am VERY impressed with their services I've had them come out and clean my carpets and They repaired a hole in my carpet. I was so impressed with their work. My carpets look like new! I decided to use their services a second time for cleaning all the tile and grout and once again my floors look new These guys are honest and on time and went above and beyond what I ever expected and this is the reason I'm leaving the best review I can. I've had other business take care of my floors and they didn't come close to the great job and attention to detail as Carpet Surgeons has done for my home. I highly recommend these great guys! I WILL be using their services again! Thanks
Paul and Jamie Halstead, Batts Carpet Cleaning renewed our faith in the fact that there can be an honest carpet cleaning business. We had used another company previously and was furious by the company not matching their prices to their advertisements and coupons. We were ready to replace our nearly brand new carpet because our 4 children had destroyed the heavy traffic areas. James came in and did a wonderful job! Our carpets were soft, fresh, stain-free, and smelled incredible. I would recommend them to anyone and plan to use them for our future carpet cleaning needs."
Stanley Steamer did an exceptional job cleaning our carpet. Then we asked if they could also clean our upholstery and they did! We had several different carpet/upholstery cleaning services over the past ten years and they all told us that our furniture could not be cleaned (with their equipment?). A Stanley Steamer employee was the first to actually lift up a chair cushion to look at the manufacturer’s label and told us that it could be cleaned. Could and they did! What a great job!! I would recommend them over any other national carpet cleaning service!
Hi James! You guys came out to my home on Saturday the 24th, and I just wanted to tell you that you did an EXCELLENT job!!!! I came home and couldn't believe how beautiful the carpet looked...just like brand new...all at an extremely reasonable price too!!! We had our carpets cleaned about 4 months ago with a different company and they charged us over $200 and didn't do half the great work you did! Thank you for your hard work and look for us to use your services about every two months!
We just had our carpets cleaned as well as our couch. Our carpet is 20 years old and looked it until Joe from Bold City Carpet Care cleaned it...it looks absolutely brand new!! I have had other cleaners in the past and was never happy with any of them! Joe is very personable as well as professional. I highly recommend them! So glad my friend Marie told me about them. I am definitely going to spread the word!!! Thank you Joe!!! Jayne Barkoskie
This company was professional, prompt and friendly when they came to my door. The work was far above what I expected after they cleaned my carpet. I was convinced it need replacing; don't think that now. They also cleaned my tile and it looked like new. I certainly recommend them to anyone needing their tile and carpet cleaned, in addition to their other services that are available.
Thanks Mr. Batts for providing excellent service! Mr. Batts not only did a great job at cleaning my apartment but also went out his way to do so on a Sunday evening, while all the other carpet cleaning companies I called either laughed at the fact or would not provide me service on a Sunday. Batts Carpet Cleaning has definitely earned my business and will be getting referrals!
We just had our carpet steam cleaned and stretched. I have to say, it came out great!! I would definately recommend this company. The pricing was honest and up front, no hidden fees. Cost was reasonable for the excellent work done. They came with professional equipment and were very easy to work with. I am hard to please and this company exceeded my expectations.
Mistakes happen, and when it comes to owning a carpet or rug, mistakes usually mean stains. The plush softness of carpet and rugs comes with a price: the time and care required to clean them. Cleaning your carpet or rugs can require some extra work and special techniques that differ from typical hardwood or tile floors. In some cases, you may even need to hire a professional to get the best results.
For minor stains or routine cleaning, it's possible to effectively treat a carpet or rug yourself. If a thorough vacuuming doesn't get rid of dirt in certain areas, here's how to tackle them on your own.
A number of liquids can stain carpet or rug materials, including wine, coffee, nail polish, or blood, to name a few. Depending on what caused the stain, the carpet or rug's material, and how long it's been there, you may need to use different techniques or cleaning supplies to get rid of it. In general, though, keep the following ground rules in mind for stain removal:
- Apply a cleaning solvent directly on the stain, if needed, and allow it to soak in for a few seconds.
- Use a damp cloth to blot the spot. Don't scrub or apply too much pressure, as this might only further embed the stain into the carpet or rug.
- Rinse the cloth and continue blotting until the stain is removed.
Take these steps to remove a stain as soon as possible to prevent drying.
Some stains may come out with little more than water or a mild soap. More serious stains may require a solvent to make removal easier. The best solvent to use depends on what caused the stain.
-Water-soluble stains: These include berries, cola, food dye, jelly, mud, washable ink, or wet paint. Mix a solution of 1/4-teaspoon nonbleach detergent (or white vinegar) with 32 ounces of water.
-Dark water-soluble stains: Chocolate, coffee, mustard, tea, wine, and bodily fluids often stain much more readily than other water-soluble materials and need a different solvent. Use 1 tablespoon of ammonia mixed in 1 cup of water first. If this doesn't work, try combining one part chlorine bleach with five parts water. These solvents may remove color from certain fabrics like wool, so check with the manufacturer for the best cleaning method.
-Oils and waxes: This would include glue, gum, nail polish, and cigarette residue. The best way to clean each of these varies - some may need to be simply scraped off or, if possible, frozen to make it brittle and then chipped away. Most glue can be dissolved and removed using a solvent like rubbing alcohol. Nail polish may also be dissolved using rubbing alcohol or with nail polish remover containing acetone.
Why You Should Hire a Carpet Cleaner Service
Unfortunately, some stains may prove difficult to remove using household products. In any case, vacuuming and spot cleaning may not be enough to get your carpet or rug looking like new again. That's why many homeowners opt to hire a professional carpet cleaning service on a regular basis, around once every 12 to 18 months.
When it comes to heavy-duty carpet cleaning, you have many options to pick from. The two most common methods for cleaning carpets are steam cleaning and dry cleaning.
Steam Cleaning Carpets
Steam cleaning is a common method for professional carpet cleaning, but the name is somewhat misleading. Steam-cleaning services use machines that utilize hot (but not boiling) water in combination with a vacuum. The water is heated inside the machine and sometimes mixed with detergent before being sprayed directly onto the carpet. At the same time, a vacuum sucks up the water almost immediately after hitting the fabric. The hot water extracts far more dirt and stains than would be possible by hand.
Cleaning machines using hot water extraction can be purchased or rented for home use, but they aren't always as powerful as what professional cleaning services use. Improperly drying the carpet may also cause bacteria or mold growth. Professional cleaners also employ a number of other methods to pre-treat the carpet and ensure adequate drying. For these reasons, professional carpet cleaning may be preferable to do-it-yourself methods.
Carpets or rugs can also be thoroughly cleaned using a dry-cleaning method. As the name suggests, there is much less water involved in dry cleaning, which means the carpet can be ready to use in less time. Using powerful solvents to break down dirt and stains, dry cleaning puts less physical stress on the carpet, and thus might be better in the long run. However, dry cleaning is usually more expensive than hot-water cleaning services. In addition, the chemicals used to dry clean carpets might irritate pets, people with sensitive skin, or anyone sensitive to strong odors.
What to Ask a Professional Service
Before choosing a professional carpet cleaning service, make sure you will be getting what you paid for by asking the right questions and doing your homework.
Decide Which Method to Use
Again, there are pros and cons involved in using a hot-water-based cleaning service or dry cleaning. Take into consideration not only cost, but how long the process will take from start to finish, including drying time. Also take note of the material your carpet is made from, and consult the manufacturer if possible to learn about the best ways to clean it. If you or your family is sensitive to any chemicals, be sure to keep this in mind and ask about what chemicals are used.
Research Online or in Person
You can find reviews of most professional carpet-cleaning services online, as well as information about a company's specific process, the chemicals used, and cost. It's also wise to ask friends and family members about services they've used in the past to get a recommendation. Don't always go with the service offering the lowest price, or hire a service who advertises door-to-door or over the phone, unless you have done thorough research on them.
Ask About Employees and Services Offered
Carpet cleaning services will be entering your home, potentially while you aren't there, so you want to feel comfortable with the business you trust with this responsibility. Ask if the company conducts background checks on employees, as well as if they are insured in your state. Without liability insurance, a mistake that results in damage to your home or furniture may be your responsibility to pay for.
Getting a Quote
If you've found a carpet-cleaning service you can trust, ask to get a quote. This may involve specifying exactly what services you would like performed, as well as the size of your home's carpeted area. Make sure you understand exactly what is included in a quoted price. Some businesses may charge extra to move furniture, clean stairs, or use special treatment methods. It's also common for businesses to sell customers on products and services they don't need. Don't hesitate to ask questions if any detail about the quote is unclear.
Choosing a Carpet Cleaner
If you instead want to rent or buy a carpet-cleaning machine to use yourself, you have many options to pick from.
Since heavy-duty carpet cleaning isn't a frequent activity for most homeowners, many choose to simply rent one of these machines. Of course, renting is usually much cheaper than owning a machine or hiring a service, which is the biggest advantage in this situation. But not all rental units perform equally, and some might require extra drying time or the use of special solvents that will cost more. There's also the time and effort that goes into carpet cleaning - renting a unit means you must also move furniture yourself and pay close attention to ensure you're operating the unit correctly. Making a mistake could mean damaging your carpet or the unit itself. Also, improperly drying carpet could allow harmful bacteria and mold to grow. Before renting a carpet cleaner, make sure you're up for the task at hand.
Owning Your Own
Homeowners can purchase carpet cleaners ranging from compact units to full-size industrial-strength machines. Besides price, take note of the features of a unit and compare them to what you most need from a carpet cleaner. Some models specialize in removing allergens from pet hair, while others may work better on tough stains, for example. Another key consideration: Make sure you have room for it. Some carpet cleaners can be bulky and require ample storage space.
Other features you may want to look for in a cleaning unit include:
- Attachments: Some models include special attachments that work on upholstery, stairs, bare floors, or small spaces.
- Brushes: Some units may not use a brush to agitate the carpet, while others might use a stationary one or multiple actuating brushes.
- Hose length: Bigger machines can be hard to maneuver around a room. Having a detachable hose of considerable length can make it easier to clean open spaces as well as more cramped areas.
Make the right choice in carpet cleaners by considering all the options available to you and how they fit into your needs and budget.