Terrible customer service!!! Beau Bryant is the son of the owner and store manager, but is very immature and completely lacks basic customer service skills and empathy. His team, excluding Tammy (who is the only saving grace at the store), act like a bunch of arrogant meatheads who could care less if you patron their store or not. I would suggest you visit another store as this one is not friendly. After 6 years purchasing from this store (and ignoring their arrogance) I have decided to drive to the Atlantic store where the owner takes an active interest in his clientele and doesn't leave the management up to a disinterested son. If you like being told that calling the corporate number will accomplish nothing, speak to Beau.
I've been using Aqua Star for about 15 years. They were able to immediately fix an issue the company who installed my pool attempted to fix several times. Whenever I've had a problem Aqua Star has taken care of it within 1-2 days and at a very reasonable cost. They know their stuff and don't fix more than what needs to be. Recently my pool timer stopped working and I said I need a new timer. But they said no, you just need a part for the timer and that was a much cheaper repair.
I used Aqua Star for a little over 2 years and never had a single issue. When my wife stopped working and went back to school full time I thought that I would save money and try taking care of the pool myself. After only 3 months of trying to get the water as clear as it was before and lots of chemicals (that I found out later I should not have needed) I went back to Aqua Star. I didn't save that much more doing it myself and when I factor in the frustration, it is well worth the cost. Mike and Roger have always been fair and honest with me.
I DID NOT SIGN UP FOR THIS YP S'T, I WAS TRYING TO SIGN UP FOR PINCH A PENNY AND GOT PHISHED! BE CAREFUL WHEN TRYING TO SIGN UP FOR A WEBSITE, THESE YP SCOUNDRELS MIGHT BE TRYING TO SCREW YOU!
I hired these clowns for a few months till I sold my house and they come by once a week, after the first time they came by the guy roger was there for like 5 minutes he got a few leaves out of water and left some in there and put powder chlorine in water that's it, they say they vaccum, empty skimmers, test water and adjust, clean filter and pump basket they did none of that and so I fired them when they lied about it when I asked him about it next time they were there, and I asked around and hears these guys are terrible and famous for only doing about 5 minutes of work so I hired portofina pools and they spend about 30 minutes every time so just don't hire aqua star pools
Great group of guys! I purchased my spa and had it delivered on 5/13/2015 and absolutely love it! Thanks
Great pool building experience. Gave me more pool for less money. One of the few builders who really spent the time to make the pool fit our family and space. All others had a one size fits all approach. Stayed in budget and delivered on promises! Love the new pool!
Very poor experience with this pool builder. Upon completion I was told that "it would look better over time". I am now paying another PB to fix what Sunrise did incorrectly. Avoid at all costs.
I definitely wouldn't recommend or repeat. He showed up late and was rude. Quoted a price higher than originally estimated. Said we'd be getting a deal at that price. Total scam artist. Started calling on his phone in front of me asking quotes about similar jobs. I shouldn't have gone through with it but my wife wanted this fixed before summer vacation was over. Had to hire someone else to repair this mess.
This is definitely my go to place for my pool! I can't believe how helpful and knowledgable the owner is, then I found out he's been in the business since he was 10 yrs old. I will only come to this store from now on. I know most people only get on to post bad things about business but I wanted to make sure to give credit where credit is due. He had me laughing hysterically with his fun sense of humor! I went in stressed about my pool and left with the problem fixed and in a great mood! Definitley deserves 5 stars!