The hotel is lovely and modern. The service from the front desk was wonderful. The keys did not always work on the doors which was frustrating when I had to walk around the building in the cold. I got woken up both nights by the train across the street so if you are a light sleeper you may want to stay elsewhere as it is rather loud. The rooms were nice and comfortable and above all the hotel was clean.
My husband and I stayed at this hotel for 2 nights in November 2012. We stayed in a 2 room suite with a balcony. The rooms were very spacious, well maintained and clean. The balcony was a nice size with 2 chairs and a table. The trolley stop was right outside the hotel. The staff was friendly. We would definitely stay here again.
I have been livimg here for over 6 months, in the begining of the summer we had some AC issues but the staff handled it very nice nad proffesional and I got a brand new system and did not have a problem since, I have and would recommend this place to all my friends
I had a great experinece staying at the double tree. The customer service was great and i love the cookies. The room was very clean and in a nice area. I would recommended the double tree. I was in town visting a friend in memphis from NY.
One of nicest hotels ever and big!! In the lobby they had ducks come in the morning to the fountain and then at night they have the red carpet out again for the ducks to go back up to the roof where they live. It is just so wonderful to watch.
Representative on the phone was rude, the young lady at the front desk wasn't patient at all, the room was listed as NO Smoking BUT it was just the opposite.
STAFF WAS GREAT BUT ON THE OTHER HAND THE NEW MANAGER ASHELY DAVIS IS LOUD AND RUDE NOT A PEOPLE PERSON ESPECIALLY WITH HER STAFF.
rooms very clean, allows dogs,pool, breakfast included