I go out of my way to come to this pharmacy. Everyone has been nothing short of nice, professional, helpful with everything when I come in. They will special order anything if I need it and I've never had one negative encounter with everyone working there. The only negative thing I can honestly think of is that they don't accept prescription coupon cards like the huge chain pharmacies do, but they honestly make that a non-issue with how great their customer service is! This is the ONLY place that I haven't had to deal with nightmare scenarios by pharmacists treating me like absolutely trash. If you value being treated with respect, you'll bring your business to Phipps!
The pharmaceutical department is very helpful & knowledgeable. The employees are friendly & helpful as well. I am always in & out without a lot of wait time.
I have visited this location for years and I have to say I was treated with utter dis respect when attempting to purchase Sudafed. Apparently any one that uses this medication is some sort of junkie, at least that's the way Sam the pharmacist makes you feel. This establishment will not receive another penny of my money and I would advise any one with seasonal allergies looking for relief to visit one of the many other pharmacies that will treat you with respect. All though according to the pharmacist Sam it is regulation for them to determine whether or not you as a customer "need" the medicine you are asking for. The last I checked you were a pharmacist not an actual doctor. My doctor advised me to try this over the counter however I am sure her judge mental assumptions are a much better assessment of my medical needs than the doctor that advised me. In short, unless you want to be treated like a child or junkie shop else where.
The elderly lady working the front desk acted rude & 'put out' because I was a new customer and there is pw that has to be completeD. My dermatologist had rx me a cream that had to be mixed to treat razor burn. This is the only pharm in town who compounds 'mixes' meds. After acting annoyed about my pharm insurance card information, the nice male pharmacist said they would deal with it in the back. He handed to a middle aged lady who also is a pharmacist and the biggest B I have ever encountered in a professional setting. I've been an icu RN for 5 years and understand how frustrating the healthcare field can be, but as professional I NEVER take it out on my patients or fellow coworkers. She talked down to me in a ridiculously loud voice and said I my insurance card wasn't real. I've used it for 4 years at multiple pharmacies & had used it the day before at my Walmart pharmacy so I explained nicely how it works at the other places and she raised her voice and shoved the card in my face and said this only works at CV stores. I said well I pay almost $500 a month in insurance for my family and have never had an issue give me back my cards and script and I'll go elsewhere. She said I was trying to help u out and I replied no you have an attitude. How disrespectful and ugly... Dnt go here unless u like being treated like trash
Very bad experience, terrible workers and an extremely bad place to shop. It's a den for robbers and a dangerous place to be, especially in the afternoon.