I've never had any problem with shipping packages with UPS. Never had any broken or missing items. The negative thing I have to say is that during busy times, such as holidays, they should have extra help hired and trained to keep the waiting time down for customers. Many of us ship during our lunch times and waiting in line makes us use up all of our allowed lunch time plus extra time. Some employees have to punch a time clock for lunch and breaks. Not a good thing. Otherwise this UPS location is good. Wish there was one closer to me, maybe in Bemis area?