Very disappointed! Dr. Long is great and does a thorough exam. However, I had a bad experience with how the office manages their claims. I had about 3 visits earlier this year and had not met my deductible. The receptionist asked me to pay the full cost for my exam and told me that it would be filed towards my deductible. After two months, I noticed the claim had not been filed, and I called the receptionist and she told me their system was down and that it would be filed soon. My insurance company has also made several attempts to get info on the claim and each time they were told different stories and excuses. This has been a long 6-month process. As of today, Sept 3, 2017, this office has yet to file my insurance claim. My insurance company is now escalating this claims issue to the proper authorities for resolution. I am very disappointed in how this office handles claims and the overall appointment process. Very unprofessional. I will not be returning.
Receptionist is the most disrespectful and rude person I have had to ever interact with. She got attitude with me and I guess she thought I wouldn't get one back and I did just for the reason we had to deal with her from last year and she was the same then and I let it go. We will definitely not be back here again.
Dr. Gregg Mitchell is the best doctor ever! He is super smart and very thorough. He listens carefully and pays attention to detail. He doesn't make you feel like just a number--he really does care about his patients and he always has a smile and is always friendly. I would quickly recommend him as the one to see with all your medical issues. Getting an appointment with him might be a trick, though, since he stays booked solid all the time. But he is well worth the wait--A+ all the way!
We have seen many doctors at this facility and they have all been kind and concerned for our well being. They get us in quickly if we have an unexpected need and they are generally quick to get us in and out. It can be hard to get the same doctor for every visit because there are a lot of resident doctors there, but we haven't had a doctor so far that we disliked. And if you're willing to wait, you can get in with a specific doctor.
Had a early apt and walked into an overcrowded uncomfortable small waiting room Office staff were like zombies and told me I didnt have a co-pay which I knew was incorrect during the wait I did have a few x rays which took a whole 15 mn then back to the waiting rm. the Dr. spent 20 min in the exam and billed me 210.00!! when I asked why do I wait to see him for such a long time for him he mumbled something then replied "never mind" all honest reviews should be taken in consideration before making an apt unprofessional staff and dozey. dr was rude waiting time is ridiculous. overly expensive. Anyone who attacks the low reviews must have never had an experience with a professional clinic with good drs. I offered to make my co pay the day of the visit which the secretary insisted I didnt have one?.Just received my bill in the mail which reflects yep you guessed it, my co pay this place is a joke. this has been my experience I'll stick with my excederin and ice therapy
The most unprofessional and rudest people I've ever seen in a healthcare setting at the front desk and scheduling. I have been going there for 5 years and ever visit gets worse and worse to the point where I leave angry! There is a very lazy lady in billing as well. Everytime I go they say I owe money and after speaking to someone about it they find out I did my job and my part but someone in billing never files to my insurance!! Just lazy, rude, and unprofessional people.
Great physicians, great staff, great place to go!
WTBJC has the most caring staff I have ever seen!!! I recommend WTBJC to everyone!
Very courteous staff, smile all the time. Not sure what other reviewers are talking about. Fees are dictated by my insurance plan, not the Doctors. Best surgeons in west tennesse
Great Physicians and Staff. Their facebook page has incredible reviews. I take my entire family there.