1926 Emporium Dr, Jackson, TN 38305
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Abandon all hope, ye who enter here...underhanded, rude bunch of liars, this place doesn't deserve even one star. You can kiss your money goodbye when you buy something from this store straight out of hell. They misrepresent their return policy and try to conceal what it actually is. You will be mislead by what they tell you. I hope the new boot store coming to town runs this bunch outta town straight to bankruptcy court. The owner is quick to anger, will curse, call names--anything to provoke a dissatisfied customer so she gets the pleasure of calling the police. It's unbelievable that rusty sole is even still in business. I know of other people who had trouble with them and I'm happy to share with everyone what kind of business this is. I'm happy to say that in my closet full of boots none were purchased there.
This is the 3rd Christmas that I have bought my two granddaughters boots for Christmas.....Never again. The owner/clerks are so rude and unfriendly. My daughter in law and I had to exchange boots for a different size. Not only did they treat us like crap, we had to pay 14.70 difference.........same boot...just 1 size larger. No thank you, no Merry Christmas....come back. No worries WE WON'T BE BACK!
I will never shop there again!! I really only shopped there because western boot stored are limited in Jackson! I purchased a pair of boots for my daighter . I was hesitant in purchasing them due to size availability. The cashier reassure me that I could RETURN the boots if they didn't fit! Well they didn't fit, so I attempted to take them back! Guess what ? No RETURN policy!!! I attempted once again to tell the cashier what was told to me when I purchased the boots! She tells me that I wasn't told that and they had a return policy sign located in the front of the cash register ( tiny sign in frame)!" Then another associate who was not even there the day I purchased the boots tells me what happened the day I made my purchase!! Will not return ever again!!