50 Old Hickory Blvd Ste 3a, Jackson, TN 38305
Parking: Lot, Free
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It is dirty dark and the selection is very limited. What they do have is over priced. I purchased a few things but ended up not using them so I went to return them. Not knowing their return policy I was told I couldn't return the clearance hats (which I understood) or the Lei's because they were seasonal. Mind you this is June 11 and summer luaus will be taking place for sometime, additionally most stores carry lei's year round. Their return policy stated no return on seasonal items and listed examples of Thanksgiving, Christmas, New YEars so I assumed they meant holidays. So I got my $3 back for the overpriced sunglasses and shut my mouth. I promised the owner that I would be ok without my $3 being returned to me but I am not so sure his store would after I finished blasting him all over the internet.
10/14/2011Provided by Citysearch -
My experience at Party Headquarters in Jackson, TN was the WORST I've encountered from any business. The balloons are not of good quality and the employees/managers are unwilling to fulfill their guarantee of prompt and professional customer service.
I had a service complaint and instead of apoligizing and reassuring me, I was argued with and yelled at by a MANAGER over the phone. What business functions without an on-duty manager to assure business operations are running accordingly? To add insult to injury, he told me to go buy balloons from another store. WOW!!
Absolutely unprofessional and should consider taking a professional course in Management. I have an M.B.A, but even my 13 year old nephew knows the #1 rule in business is to never provoke a customer.