I give no stars. Purchased a vehicle earlier this year started having issues 2 months after purchased and now need a new transmission.
I did not buy my Scion here- but I have had it repaired ... and they have fast and friendly service!
For sales and service,you can't beat them. My daughter and I bought a Chrysler 200 from them. Well down the line warranty had to be done on it. My daughter lives in Clarksville, so she took the car there to that Chrysler dealership who refused to do the work because we didn't buy from them. My daughter and I switched our cars and Alan Vines did the work with no problems since. I buy ALL my cars from them. No one else will do.
Jackson motor company will say anything to sell a car. I purchased a car about a year ago and was told by Michael that it was in great shape. I was sceptical because I know nothing about cars and was shopping alone. I trusted him and purchased the car. No more than a week and I had to take it to a shop and was told it had several problems. I informed jmc of this and they told me they would not fix it..after some time they changed their mind and took the vehicle back to "fix" it but it was returned with the same problems. It has been over a full year now and I haven't had a moment of peace with this vehicle. It breaks down everywhere I go. I have missed several days of work because I don't have a vehicle or a ride. I live in memphis now and have no family here other than my husband and every time I leave my house I have to worry about my car breaking down. After my vehicle was returned unfixed I called and told Tina and she said "let me call and tell Jim and I will call you right back.. so next day comes and I call again a different guy answers the phone and I asked for Tina.. he asked for my name when I told him he says.."she's on the phone with someone" I waited 2 hours and called again and he said "she's with customer" I then got my car jumped off so I could drive it an hour and a half to their dealership and when I got in town I called AGAIN and Tina answers and I said "I have my vehicle in town can I please drop it off bc it Still isn't fixed and I can't turn off the car without it dying" and she says "oh I need to talk to the owner" which is what she was suppose to be doing for the past few days!! She then said she would talk to him and call me RIGHT BACK. I said please hurry I will wait in town. My mom sat with me in my car that I couldn't turn off and we waited and waited and guess what NEVER GOT A CALL. I've never seen people so rude in all my like, to take advantage of a 20 year old girl. Y'all have some nerve. I'm now stuck with a car that has given me hell for a year and y'all have not only not resolved the problem but have been very rude. Very bad business people. You would think the owner (Jim Grant) would want to run a better business but they are definitely out for themselves. If your looking to buy a car I would definitely not recommend jackson motor company unless you need a constant project to work on.
Looking for a good used car at a reasonable price, go to 2nd Chance. The sales people are nice and so helpful. They do all they can to put you in the car you looking for. Go Check them out and ride in style and not be in a financial crunch.
great place to purchase a car. Sales person was wonderful and the owner was very nice to us.check them out.
Alan Vines was great! I drove just over 5 hours to see my Durango. I spoke several times with Karen. She even sent me a 360° video of the vehicle. She assured me that the vehicle was in outstanding shape...even looked at it herself...she is not a salesman but the internet corrdinator. She stayed in contact with me throughout my drive and waited till I arrived at the dealership even though it was 7:30pm. I was then greated by Adam! I am exceedingly happy with my Durango...the 5 hour drive was worth it! The only reason for the 4/5 stars was the fact that they didnt want to barter...i bought a 2013 elantra as well and I thought they would discount a little better. However, they did deliver the Elantra to Illinois without a guaranteed sale (i wrote the check on delivery) and gave me a fair amount for my trade in. The sales staff was amazing and friendly...not pushy and i felt they were very honest. The gentlemen that delivered the Elantra were lovely...they sat and visited while my daughter and i drove the car.
I really needed a car and was in a tough jam. I didn't have enough money to buy one and didn't think my credit was good enough to finance a car. I told my salesman Mike about my problem and instead of turning me away, like some of the bigger car lots, he took the time to show me several cars and then helped me get it financed at a payment I could afford! The guy that did all of my paperwork, I think his name was Ken, even showed me what was hurting my credit score and gave me some advice on how to rebuild my credit. The people at American Motors have my business for life!
My husband and I had been looking for a Jeep Wrangler to enjoy on the weekends and take to our lake house. We started our search online and quickly found that the best selection of used Jeep Wranglers in Jackson TN was at American Motors. We were a little shocked at how expensive some of the Wranglers were, but decided to go look anyways. When we got there Garret met us on the lot and walked us around their selection of Jeeps. He was real knowledgeable about the different year models and equipment. We finally found a 2007 Jeep with 60k miles that we liked and went inside to try to work a deal. The manager Mark was quick to meet us and listened to everything we had to say. When it came to negotiating he was tough, but was able to explain how they priced their cars and even compared the Jeep that we were looking at on their lot with others that we looked at in the area. The real impressive part was the amazing interest rate they worked to get us. Great company with an awesome sales staff! Thank you Garret and Mark!
This was the absolute worst experience I've ever had buying a car. the customer service was the worst also! From the first day I purchased my car I had trouble. I purchased one car and had to bring it back after the second day when it ran hot on me all day long! I traded that one for and in infinity 2000 I 30 only to end up on side of the interstate as I write this review. Two weeks haven't even gone by yet and I'm already stranded on side of the interstate in my new car!! Giving this place my money was the worst mistake I could have made purchasing a car!!!