So I ordered two combination plates; one with ribs and pulled pork with fries and baked beans this evening. When I get home and begin eating my meal, I first noticed that the amount of pulled pork was smaller than usual. Disappointed, I shrugged it off and continue to consume one spoon of the beans and some of the fries. Ok so far. I made a sandwich with the pulled pork and took one bite. I was very disappointed when I got to the ribs!It was a burnt rib tip that looked and tasted like it was a week old! So I called and explained it to the lady that answered the phone. She said to bring it back and they would replace it. I explained that I had started to eat some of it and she said to still bring it back and they would replace it. When I got there the manager, Nick, gave me a hard time. He agreed the ribs should not have been sold in that condition, but argued that he was only replacing the ribs. I got so pissed and told him even the pork was not the right amount. He reluctantly decided to redo the order. I'm almost a senior citizen and would never try to get anything I don't deserve. In the past when Danny worked there, I always got better food and better service and if there was a problem he handled it much more gracefully. I'm sorry, but I can no longer see my self going back to this restaurant in the future. At least I will not take chances on the ribs or service until management changes how they treat customers that bring quality control issues to their attention. Thanks Nick; but no thanks on future orders,
Reggi's BBQ and Wings is delicious- a great barbecue joint. I have always enjoyed everything I've gotten there- BBQ, wings, ribs, and sides are all delicious!
Reggie's BBQ is a "must stop by" if you are in the area and looking for some good BBQ and amazingly friendly staff. We stopped by from out of town and tried the pulled pork and ribs - both top notch. The owner was very friendly and on hand checking in with everyone to make sure they were having a good experience. We have been back since when we are nearby.
Best Chicken Nachos I have ever ate....Shona was great along with the rest of the staff. I would highly recommend!
Worst bbq experience we have ever had. Staff was incapable of taking an order over the phone due to the fact that they were unfamiliar with their own menu. Food was missing any and all barbecue sauce, and rolls which apparently should have made up the majority of the meal considering how much food we were actually given. French fries were frozen. Their food is literally cooked in crock pots which you can witness for yourself in clear view behind the counter, so brisket is, in essence, flavorless pot roast. Chicken had bones in it. How this restaurant had even one star on any review floors me.
The BBQ in this restaurant is ok. But the side vegetables are TERRIBLE. Over cooked
the giant potatoes are hardly ever fresh! potatoes have been warm over several times! the meats are not chopped! very little meat ! not worth the price at all!!! long drive thru wait! behind the building i might add! could be very dangerous!!!
BBQ nachos are the best.The friendly staff and nice music.
Really good place to eat. We smelled the BBQ cooking from way down the street and had to find where the good smell was coming from. Had the pulled pork sandwich with slaw and wings, and they were great! Can't wait to visit Jackson again to eat at West Alley to try the ribs!
everything is Excellent. can't go wrong here