I was told that I placed to much detergent in their heavy-duty washing machines and that's why THEY would not work. And in order for them to work I would have to spend another $15.00. Was told by attendant on duty that only a certain amount of detergent had to be used after the fact. If that's the case that information needs to be placed on all the washers. I was refunded my money. But I WOULD NOT RECOMMEND THIS LAUNDROMAT TO ANYONE. CUSTOMER SERVICE IS NOT THEIR NUMBER 1 PRIORITY!