I used to think very highly of BH, but on several recent visits as a patient I noticed that the level of care and professionalism had dropped off significantly. Do not bring drugs from home or have your doctor over order drugs for you while there. The nurses stole two vials of insulin from me while I was a patient at the hospital.
Office staff is rude and Dr Chaney is rude with no bedside manner. She does not stand by code of ethics and violates HIPPA.
If I could say anything good about this practice it would be Dr Kenneth Yung and this review is in no way related to the care he provided. He has been my children's pediatrician since they were infants. Dr Chaney saw my oldest from birth until she diagnosed him with a stomach bug and told me to give him just pedialite for the next several days and he developed what Dr Yung called Starvation stools. I then never saw her again because I didn't trust her care. We had no problems until about a year ago when the front office staff only started having an attitude with everything and it was concentrated to a woman named MIA. I understand the rules of prescribing controlled substances having worked in healthcare since 2000. I would call in the prescription request giving enough time for the day it needed to be picked up and often told she lost it or couldn't take it over the phone. I talked to the office manager and he said he would address it and if I had any problems to call him on his cell next time. I called in the RX and was told there was a policy change and it couldn't be called in but you had to now show up and request it and wait on it which was fine. I got there the following day and was asked if I called it in and I told them what I was told. They had me wait 20 minutes on my lunch break then came out smiling and said you have to talk to Dr Chaney when she is finished with patients. I said I see Dr Yung and they said not today you don't. So Dr Chaney called me into a room and said I understand you have an issue with the staff giving you attitude and being difficult and I said yes and she said well this is a private practice and you're welcome to leave it. I knew what she was telling me and I said I would think You would want to keep a patient and address the staff and she said yes I can fire staff and I can fire a patient. I said we see Dr Yung and she said yes he works for ME. This is MY practice and this is MY staff and I control it. If you want your children to continue to see Dr Yung I would suggest you coming in and ignoring any attitude because your priority should be your kids and their doctor right?! I was appalled at what she was telling me. I had no way to talk to our physician of 14 years just this woman who was hell bent on putting me in the place she thought I belonged. I could continue to go there but I won't allow her or her practice to disrespect me or my children. I sought a new pediatrician and we are waiting here now to see the new doctor at Merit health pediatrics. When the lady called them about medical records not received she said wow the receptionist is rude and I knew already. The nurse then called to see if she could get records today and said they were very ugly and said no it takes atleast 2 weeks. The doctor here was involved in the conversation and suggested I go by to pick them up and I explained the situation and she said she could tell on the phone as well. Clearly there is an issue with the attitude and Dr Chaney would rather be ugly to the parent of patients than address with her staff. I was greeted warmly here at Merit Health Pediatrics and although we will miss Dr Yung terribly this was a necessary move.
My experience with this clinic was great! They offer injections to help with your pain and don't just push pills like some clinics. My last clinic had me on so much medication I was tired all the time. They also did some injections that didn't work. The injections that I received from Dr. Marshall have really helped my pain and I have been able to stop some of my meds. I have more energy and don't feel drugged. I highly recommend this clinic if you are serious about controlling your pain.
Second cataract surgery--I arrived at the hospital at 10:30am, for second cataract surgery. Sat in the waiting room until 4:00pm, then went back and it took 2 more hours until the procedure was done. Left the place at almost 7:00pm. The IV they put in earlier started to hurt while I was under the laser, so they had to pull me out and redo the lV and then I was awake too long while they did procedure----worse hospital experience I ever had! Was so sick afterwards--from not eating or drinking all day long. The hospital gave $25 VISA gift cards for dinner to all the patients because it was so bad. I would NEVER recommend Jacksoneye (Mitchell Jackson) to anyone. The nurses had been on duty since 5:00am and did not get to leave until after 7:00pm--and were angry also. The director of the hospital came by and apologized to everyone. She also said that they would not allow him to schedule 40 cataract operations--ever again! They had to call in extra nurses just to finish our group! It's bad when greed becomes more important than the safety and welfare of the patients.
Won't return phone calls. Prescription was sent to wrong pharmacy. It's been two days and I have no medicine
If you have chronic pain this not the place for you. Dr Marshall nice lady but they do not understand pain at all. 6 months I'm worse off than when I started. You regular Dr can help you as much or more for chronic pain. Had 5 major surgeries on spine,this place simply don't understand 24/7 pain. Wouldn't recommend to people that live daily with extreme pain. Short term pain issues they could help seems that's what they are set up for. Major pain issues highly recommend a place that specializes in chronic pain.
The people who are writing these negative reviews have to be the drug seekers or people who are discharged from the clinic for breaking the rules of their pain contract. They are very strict in terms of their policies, but are very compassionate. I have seen Dr. Marshall and NP Kim. Both are very kind and understanding. They listen to you and adjust your care based on your needs. They treat you like a person not a number. The last pain clinic that I went to gave me too much medicine and I was sleepy and tired all of the time. My treatment here was modified and I have felt better that I have in years. Most people only post reviews when they have something to complain about. I guarantee you that all of the negative reviews here are from discharged patients. I decided to post because after reading these comments they don't reflect the excellent care you will receive from this clinic, and I would highly recommend this clinic to anyone. I have been a patient since 2013. I have referred several friends and church members to this clinic. All are still patients and happy with their care because they do the right thing, follow the rules, and are legimiate patients.
I have been in chronic pain since an injury in college. I recently moved to MS. I scheduled an appointment with Dr. Marshall's office after a recommendation from a colleague. I am a nurse practitioner myself and have been in the healthcare field for many years. Dr. Marshall brings back a lot of what is lost in the current climate of Medicine. Her bedside manner is exemplary and she is truly an expert in her field. She listens to her patients and really cares. In the busy practice climate of Medicine, she does not just treat you like a number. I have been treated by pain management clincs in GA and NC. This has truly been my best experience with a pain management clinic.
Dr. Marshall is a gem. I wish that I had found her years ago. I went to another clinic in the area and all they wanted to do was give me meds. I tried Dr. Marshall's clinic after a recommendation from a friend who sees her and has been very pleased with her care. Dr. Marshall has performed nerve burning on my back which has basically eliminated my back pain. I am able to ride a jet ski, play sports with my kids, and ride horses again. My life is now back to normal. Thanks, Dr. Marshall!!!!!