The manager/owner was very unprofessional. First of all they gave us the WRONG order. When we returned immediately with the sandwich and receipt, we explained to the lady and asked for a refund. She said the manager had to ok the refund, she called and told him the situation...l could hear him on the other end yelling at her "how the f-ck you give him the wrong sandwich!?" She was nice and said he was on his way. When he came in he just started getting orders out and told me l was "just gonna have to wait!" Seems like he came in with an attitude...then said he'd have to pull the prep ticket...which never appeared even after the lady told him we got the wrong order, she knew we did, but he wouldn't listen - l gave him MY receipt, but it didn't make a difference. I could see this wasn't going to be good so l called the police (because he said they don't refund.) We were asked to leave his establishment and we exited with him behind us...yes, he came out of the door behind us and his entire demeanor changed especially when he saw the police coming. He said "oh you called the police". Yes, l did because l could see where this was going. After explaining everything to the officer and asking for him to pull the tape because he was making accusations of me yelling & cursing of which l did not do. He told the officer he was the owner and we could call the corporate office if we wanted to. He and the officer went inside, don't know what was said but he came out with the officer, pulled out a big stack of money saying he didn't have any change...who does that? But in the end he gave us $15 when our actual ticket was $12.70, after telling us we could come back in and even have free drinks. All of this could've been avoided if he'd been more professional, l understand mixups happen, doesn't take a rocket scientist to rectify the situation in a professional business manner. The manager/owner needs to be more people friendly, if he's having a bad day, suck it up abd move on!
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The absolute best customer service. They treat you like they want you to be there. Great atmosphere, great service, great sandwiches.
My FIRST TIME and IT WILL NOT BE MY LAST!!! LOVE THE BLT-EVERYTHING IS SO FRESH but most of all-EVERY ONE IS SUPER NICE!! I will be a more than a regular customer! SO HAPPY IT IS RIGHT ACROSS FROM MY APARTMENT BUILDING!!!