Capital City Children & Adolescents Clinic PLLC
2679 Crane Ridge Dr, Jackson, MS 39216
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If I could say anything good about this practice it would be Dr Kenneth Yung and this review is in no way related to the care he provided. He has been my children's pediatrician since they were infants. Dr Chaney saw my oldest from birth until she diagnosed him with a stomach bug and told me to give him just pedialite for the next several days and he developed what Dr Yung called Starvation stools. I then never saw her again because I didn't trust her care. We had no problems until about a year ago when the front office staff only started having an attitude with everything and it was concentrated to a woman named MIA. I understand the rules of prescribing controlled substances having worked in healthcare since 2000. I would call in the prescription request giving enough time for the day it needed to be picked up and often told she lost it or couldn't take it over the phone. I talked to the office manager and he said he would address it and if I had any problems to call him on his cell next time. I called in the RX and was told there was a policy change and it couldn't be called in but you had to now show up and request it and wait on it which was fine. I got there the following day and was asked if I called it in and I told them what I was told. They had me wait 20 minutes on my lunch break then came out smiling and said you have to talk to Dr Chaney when she is finished with patients. I said I see Dr Yung and they said not today you don't. So Dr Chaney called me into a room and said I understand you have an issue with the staff giving you attitude and being difficult and I said yes and she said well this is a private practice and you're welcome to leave it. I knew what she was telling me and I said I would think You would want to keep a patient and address the staff and she said yes I can fire staff and I can fire a patient. I said we see Dr Yung and she said yes he works for ME. This is MY practice and this is MY staff and I control it. If you want your children to continue to see Dr Yung I would suggest you coming in and ignoring any attitude because your priority should be your kids and their doctor right?! I was appalled at what she was telling me. I had no way to talk to our physician of 14 years just this woman who was hell bent on putting me in the place she thought I belonged. I could continue to go there but I won't allow her or her practice to disrespect me or my children. I sought a new pediatrician and we are waiting here now to see the new doctor at Merit health pediatrics. When the lady called them about medical records not received she said wow the receptionist is rude and I knew already. The nurse then called to see if she could get records today and said they were very ugly and said no it takes atleast 2 weeks. The doctor here was involved in the conversation and suggested I go by to pick them up and I explained the situation and she said she could tell on the phone as well. Clearly there is an issue with the attitude and Dr Chaney would rather be ugly to the parent of patients than address with her staff. I was greeted warmly here at Merit Health Pediatrics and although we will miss Dr Yung terribly this was a necessary move.