Marino's Pizza & More on Parnell in Jackson MI, what can I say? My mother booked a room for a party, we walked in and waited, then waited, then waited for someone to come to the counter. Finally someone asked “what is your order”, we said we booked a room, she said “go on back”, we never been there so we explained she had to show us back. After being shown the room we waited 20 minutes for someone to take our order at least get drinks. I went to the counter and finally someone asked what I’d like, I said we have a large party in the back room, can you go take our order, and she replies “you guys should have placed your order here before going to the back room”, I said there are many people there and my mother is disabled, can you walk there and take our order? She kind of rudely walks there and takes the order. Before she left I asked about drinks, she said I’ll bring cups and plates. She brought cups and plates a few minutes later and quickly puts them in the table and leaves (no words spoken).I and a few other people had to set cups aside because they were dirty, the entire place was not very clean either.Finally the pizza arrived, pizza was okay, the sauce was not very good, and the pizza was left with nothing to serve it with besides your fingers. I am not happy with the quality of food, service, and how dirty the cups were, just makes me think if the cups are dirty how dirty is it in the kitchen? I will never go there again.
Do not go here unless you want a psychotic disrespectful experience with Rose the older lady with the Bosnia assent is rude an will talk down customers. The food is good but she will have you running out the restaurant. She billeteled me for not understanding her when she described a three slices of ? What cheese or bread grill cheese. After trying to understand her she go mad at me an said "how in the hell do you not understandwhat I'm saying." I dared to go back two days later. ROSA at first ignored me smiling an taking orders from people behind me. I asked her if she seen me. She replied yes I see you your a waste of my time these ppl have to be back to work. Do you work? Where do you work? Rant an raged at me. Surprizling I said nothing turn around an left an started to cry. The owner knows of rudeness an stated she was acting psychotic.
If I could give this place less than one star I would. Took and hour and a half for the pizza to be delivered. I opened the box to find that half or more of the cheese had slid off the pizza and was a big cold "gob" in the corner. I Think it had been dropped. I ordered one half cheese only and sausage and mushrooms on the other as my daughter only likes cheese. The topping were all over. The sausage tasted as if had come out a frozen bag(not fresh!) the cheese was like rubber. We ended up eating cereal. Very disappointing! They told me they would refund the money but have not seen yet. Ordered on 07/27/2016
Klavons! What did you do to your recipe? Why tweak your recipe ? I was told to be "more modern" by your manager. I drove 50 minutes and brought a friend and bragged up your pizza and restaurant! I was so disappointed. I sent both pizzas back. Each time they came out doughy and no filling. It was mostly uncooked dough with little to no filling. Cutting back like this is costing you business. I won't be back unless I am promised a stellar experience and one is delivered! Very disappointed! Ann Arbor, MI
Waited over and hr for pizza so i call.. Employee was down right rude when i have a email confirmation with time the order was placed on it... finally get the food and it was cold not even cut all the way and disgusting... I didnt even eat it... Poor Poor Customer Service!!! GO SOMEWHERE ELSE
Yummy pizza, never experienced a bad worker!!!
I love it!!! Never EVER had cockroach pizza, so it probably came from that ladies home. They have great deals, prices, and most importantly...PIZZA!!!Take my word for it!!!
Pizza is good, but man is it pricy.
Good stuff. Priced good too.
We drive 400 miles from Ohio for Klavon's stuffed pizza!!! No one can beat there pizza or there service!!!!