Rented a vehicle on Aug 3 2017 wanted to return it on Aug 6 2017 couldn't because they were closed. Brought it back on Aug 7 they charged me over $600.00. I judged rented from Hertz for the same amount of days & insurance coverage for &199.00. They wanted to charge me $700.00 they brought it down to $600.00 only because I was very unhappy!!! Do not like being ripped off.
We used enterprise because they have always given us very good service and wonderful well kept cars to fit our needs.This time was no different we rented in the premium class as we are older folks and comfort is the upmost thought for us, we were upgraded when we went to pick up the car from the one they had chosen for us to a 2016 s.u.v. that turned out to be the best vehicle that we have ever had the pleasure of using. The staff was wonderful pleasing and efficient both leaving and returning . Our choice will always be Enterprise because of there caring service to there customers . Thanks guys and gals you are wonderful and make the trip a nice adventure for us every time. N and P in Ione California
BEWARE. Or should I just say be wary? If the theory of diminishing returns ever applied to sound equipment or construction the same applies here.
I had my car towed to Steve Stymeist Auto Body & Frame in Jackson, CA. Who by the way have handled my situation in an extremely professional way. Being my car was going to take several weeks for repair and I needed a rental car, I believed Hertz Rental would be very convenient as they are located in the same building. Ian had promised me a Crossover when I made an appointment for a rental. When I arrived the next day to pick up my rental, no car was even close to what I needed and ready for me to rent as promised. I waited over an hour and nothing was resolved. I finally told Ian at Hertz that I was going elsewhere for a rental. My wishes were met with Enterprise Rent-A-Car in Jackson off highway 88. They were VERY accommodating! I still have that rental with Enterprise. My suggestion for renting a car with Hertz is … DON'T do it! Extremely bad service!!