New homeowners looking for a heating system to be installed. First we had Matt (Sales Rep) come to our home to look at options which was no big deal until he quoted us 3 TIMES!, before we had an actual engineer who knows what there talking about come to the home. Then on top of the sales rep. insulted me in MY OWN HOME saying " What do I do all day sit and watch TV while they work". Never will I ever do any service with them! They need to train there sales rep with respect and more knowledge.Thank you for allowing us to save our money with a NEW INFORMED company.
182 Old Stage RdGroton, NY 13073
From Business: Find the low, non-union rates you seek by working with Burris Plumbing & Heating, an HVAC company in Ithaca, New York. The team at our family-owned business takes…
I would like to sincerely thank Halco for their incredibly inconsiderate and incompetent service we received yesterday. My husband called Halco at around 9:00am to come out and fix a pipe that had broken in our kitchen, resulting in water gushing everywhere and having to shut our water completely off. By 4:00 in the afternoon no one had arrived yet and we had not heard anything from Halco. He called back and was told it would be around 7:00 or 8:00pm due to a couple of emergencies. We realize emergencies come up (and saw how we ranked on the list) so my husband explained that he works midnights and he had been up waiting all day for them while I was at work. He was told to hold and then by some miracle, he was told there had been a cancellation and someone would be at the house within the hour. We waited two more hours until a service tech called and said he was just now leaving Ithaca. We live a good 30 minutes away. By the time the service tech would have arrived it would have been after 7:00pm (imagine that). My husband asked if he could cancel until the following morning, but if he did could he be guaranteed someone would arrive at around 9:00am since we had been bumped so late. The caring service manager said no, absolutely not. Needless to say we have a different plumber coming to the house this morning and from now on. Thank you again for wasting our time, at least we didn’t give you the opportunity to waste our money.