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Clothing Stores

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customer148500

02/11/2008

Overall
Horrible Customer Service Stay Away*

This store has the absolute worst customer service that I have ever experienced. I had purchased jeans for $120 and was charged $180. The "manager" refused to refund me the over charge. The girls who work there are catty and very unprofessional. Shop here if you want to get ripped off and treated less than human. and

princessred

11/26/2007

Overall
not quite my last resort, but....

this is a dece store considering there is basically no shopping in Ithaca. broader range of products than Daria on Dryden and more upscale than some girls boutique, its pretty decent. but, (there's always a but) there are several distinct negatives.



The main complaints i have with the store are its horrible customer service and strict return policies.



most girls shopping at Morgan's have enough of their own or their parents discretionary income to spend that they would be a valuable customer to any store they choose to patronize, however the snotty high school/community college sales girls are rude, inattentive, and patronizing. myself and my friends are repeat customers who spend a lot there, and when we want a dressing room, hang up on your boyfriend and get one for us. our purchases are paying for your fake prada bag. the sales girls are constantly talking amongst themselves, ignoring customers and acting as if they are affronted if you ask them a question. the management is not much better...

especially with the return policy. there are basically no returns. ever. accessories, dresses, sale, shoes= no. it sums up the whole attitude of the store, and reinforces the negative customer service.



in sum, shop at morgan's when you need something specific, but whenever possible opt for a different shop. oh and don't expect any help from the sales girls.

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