40 Catherwood Rd Ste C18, Ithaca, NY 14850
Phone: (607) 257-1763
Fax Number: (607) 257-1763
TollFree: (800) 393-7789
Wheelchair Accessible: Yes
Price Range : Average
By Appointment Only: Yes
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Went there with a pair of glasses to have the frame straightened slightly. The attendant came back a minute later... with my glasses, broken in two. No, she had not just broken the frame: she had broken one of the lenses in two.
She claimed that the lens had been cracked - I pointed out that it would have been extremely odd for neither I (who had been wearing the glasses) nor her to notice.
Matters did not stop there. Of course I pointed out (clearly and politely) that I had arrived there with a pair of glasses, and had to leave with one. After some insistence, they agreed to read off the prescription, and said they could give me new lenses and a frame - at a cost of $80.
(As you might expect, I was allowed to choose a frame from a small set of rather inexpensive ones - certainly cheaper than what I had given them. The person at the counter also misstated blatantly how much of a discount I was being given; these were not $300 frames, as she said - it was clearly stated in the price tag that these were between one third and one twelfth of that.)
I had to leave town the next day on business, so I had no option but to pay up. It goes without saying that I will never go to this shop again, and that I would advise anybody else to stay away.
If it were an option, I would give sterling optical NEGATIVE stars. The receptionist at the front desk needs to learn how to work a clock, considering I called in well in advance to let her know I would be coming in close to closing time (that I was coming from an event) and I apologized for coming in closing time. So I come in running in a dress and heels through the Ithaca snow, and she apparently decided it was perfectly acceptable to close and leave before 9:00PM. WHY ON EARTH WOULD YOU LEAVE EARLY WHEN A CUSTOMER CALLED IN ADVANCE?! Especially when the neighboring employees were kind enough to let me know she had left minutes prior. So needless to say, I will NEVER be back to Sterling Optical, even if they were the last eye glass company on earth, considering I am at home WITHOUT my glasses and will brave the Ithaca roads blind as a bat tomorrow morning to get my money back.
I went to Sterling Optical to get a prescription for my glasses. The prescription left off the pupillary distance measurement, so I can't buy glasses with this prescription! The store manager refused to give me the information. The chain only measures this when you buy glasses from them, and even if you do, they don't even give you the measurement! They are robbing the customer of his right to a full prescription because they don't want you to buy glasses online. This is a ripoff and Sterling should think twice about its business practices.